F&B Applebee

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

5d•Onsite

About The Position

The server provides an excellent dining experience to guests in casino restaurants and food venues by maintaining food and beverage knowledge and delivering attentive, professional guest service. The role requires a positive demeanor and pleasant attitude toward guests and team members. The server is responsible for greeting and assisting guests, taking care of assigned dining stations, serving food and beverages, recording sales and collecting payments when required, and maintaining clean, organized, and properly stocked service areas. The position may also involve acting as a beverage server or cashier and handling tills and cash-equivalent slips. The server must follow applicable laws, gaming regulations, and casino policies and procedures, including currency transaction reporting and anti-money-laundering requirements. The role requires completion of assigned training, maintaining confidentiality and professional relationships, and demonstrating the casino’s core values and guest-service standards. Duties may change based on organizational needs, and other duties may be assigned. The work takes place on the casino floor and in a normal office setting. It involves frequent walking and standing in a smoke-filled environment, regular contact with the public, varying noise and lighting conditions, and the possibility of extended hours and irregular shifts, including nights, weekends, and holidays. Travel may be required.

Requirements

High school diploma or GED is preferred.
Must be able to obtain and maintain a current TABC seller/server certification.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision.
Ability to maintain effective working relationships with the General Manager, directors, managers, and staff.
Ability to work under pressure in a fast-paced, stressful environment and meet multiple deadlines while multitasking.
Strong critical-thinking, analytical, and guest-service skills; positive attitude and strong organizational qualities.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with people from varying social and cultural backgrounds and coworkers at all levels.
Ability to work effectively with others and demonstrate teamwork.
Ability to maintain confidentiality and follow established casino guest-service programs.
Must be able to obtain and retain a KTTT Gaming Commission License, including successfully completing the required background check, and keep required documents current and valid.
Must be authorized to work in the United States and at least 18 years of age.
Must have reliable transportation for commuting to and from work.
Must comply with the casino handbook, internal policies and procedures, and gaming regulations.
Must participate in the tip-reporting program.
Regularly stand, sit, walk, push, pull, bend for extended periods, reach with hands and arms, talk, and listen.
Must be able to concentrate for prolonged periods and communicate effectively in person or using telecommunications equipment.
Must have the vision, hand-eye coordination, and manual dexterity needed for job duties, including operating a keyboard, touch-screen display, telephone, and calculator.
Occasionally lift and/or move up to 30 pounds.
Must be able to perform under pressure and work long hours under stressful conditions.

Nice To Haves

Restaurant or server experience is preferred.
Gaming industry experience is preferred.
Spanish or other language skills are a plus.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native Americans receive preference.

Responsibilities

Comply with applicable Tribal, Federal, and other laws, gaming regulations, and casino policies and procedures.
Provide high standards of guest service by listening and responding appropriately to guest and employee concerns and questions.
Greet guests at assigned stations, answer menu questions, recommend food items, and maintain knowledge of menu offerings and specials.
Observe guests, anticipate their needs, and complete assigned steps of service.
Serve requested food and beverages and ensure supplies are properly maintained.
Pick up and serve ordered food items promptly when available.
Keep utensils and dinnerware stocked and assigned stations clean and organized.
Wipe tables and seats with sanitized cloths, replace dirty tablecloths, and set and maintain tables with clean linens, condiments, and silverware.
Clear, scrape, and stack dirty dishes and carry tableware to the kitchen for cleaning.
Clean and polish counters, shelves, walls, furniture, and equipment; sweep, mop, or vacuum floors.
Make coffee and fill dispensers.
Provide quick, attentive, friendly, and professional service and communicate clearly and concisely.
Check periodically that guests’ service needs are met and remove used table items without inconveniencing guests.
Accurately record sales in the point-of-sale system and collect guest payments as required.
Ensure food quality and presentation meet or exceed guest expectations.
Act as a beverage server or cashier when necessary and follow the applicable duties for those roles when handling money.
Take out a till from the Cage, return it at the end of the shift, balance it, and submit cash-equivalent slips with the balance sheet to the Revenue Audit box.
Stock beverage stations according to anticipated needs.
Complete cleaning and sanitation duties assigned by management and maintain a professional, tidy appearance.
Communicate respectfully and positively with internal and external guests; build knowledge of food and beverage offerings to answer questions accurately.
Demonstrate and promote KLECH core values and MAD skills.
Protect confidential information entrusted to the position.
Attend and satisfactorily complete required training.
Monitor compliance with currency transaction reporting, Title 31, IRS Currency Transaction Report, and property anti-money-laundering requirements; maintain MTL, MIL, CTR, and SAR records as needed.
Perform other duties as assigned.