F&B Applebee

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

About The Position

Assist bartenders in providing friendly, excellent guest service while keeping beverage areas clean and stocked. Ensure that alcoholic beverages are sold and served safely and responsibly in compliance with applicable laws, regulations, and company policies. The role supports bar operations through stocking, preparation, cleaning, product receiving, inventory management, and timely beverage service. It also involves guest interaction, point-of-sale transactions, gaming-floor information, and compliance with currency transaction reporting and anti-money-laundering requirements. The position requires a professional, courteous attitude and the ability to work independently and collaboratively in a fast-paced casino environment. Work takes place on the casino floor and in a normal office setting, with frequent public contact, walking and standing, varying noise and lighting, and possible exposure to smoke. Extended hours and irregular shifts, including nights, weekends, and holidays, may be required. Travel may be required to perform essential functions. Employment is conditional on obtaining and maintaining a KTTT Gaming Commission License, including a successful background check; maintaining current and valid documents; authorization to work in the United States; being at least 18 years old; having reliable transportation; complying with KLEC policies and gaming regulations; and participating in the tip-reporting program.

Requirements

High school diploma or GED is preferred.
Must be able to obtain and maintain current TABC certification.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of the required background check.
Must keep all required documents current and valid.
Must be authorized to work in the United States.
Must be at least 18 years of age.
Must have reliable transportation to commute to and from work.
Must comply with the KLEC handbook, internal policies and procedures, and gaming regulations.
Must participate in the tip-reporting program.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision and maintain effective relationships with managers, vendors, and staff.
Ability to work under pressure in a fast-paced, stressful environment, meet multiple deadlines, and multitask.
Strong critical-thinking, analytical, organizational, and guest-service skills; positive attitude.
Ability to perform basic arithmetic, define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to build professional relationships with people from varying social and cultural backgrounds and with coworkers at all levels.
Ability to work effectively with others, demonstrate teamwork, maintain confidentiality, and follow established casino guest-service programs.
Ability to stand, sit, walk, push, pull, climb, and bend for extended periods; reach with hands and arms; talk and listen regularly; and concentrate for prolonged periods.
Vision abilities including close, distance, and peripheral vision and depth perception.
Ability to communicate in person or using telecommunications equipment.
Hand-eye coordination and manual dexterity to operate a keyboard, touchscreen display, telephone, and calculator.
Ability to frequently lift and/or move up to 50 pounds.
Ability to work extended hours and irregular shifts, including nights, weekends, and holidays, and to perform under pressure during long, stressful work periods.
Ability to work in a smoke-filled environment with frequent public contact and varying noise levels, and to tolerate potentially high noise, varied lighting, and possible interaction with difficult guests or irate staff.
Reliable transportation and ability to travel if required to perform essential functions.

Nice To Haves

Experience in bartending or food and beverage service.
In-depth knowledge of wine and alcoholic beverage preparation.
Spanish or other language skills.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native Americans receive preference.

Responsibilities

Comply with applicable Tribal, Federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle policies and procedures.
Provide high standards of guest service by listening and responding appropriately to guest and team-member concerns and questions.
Back up bartenders, including helping maintain clean and organized lounge areas at all bar locations.
Welcome guests, use their names and remember preferences, thank them, offer farewells, and invite them to return.
Keep liquor, alcohol, beverages, supplies, and materials stocked in bars and assigned areas; transport items to and from coolers and storage areas and promptly replenish depleted areas.
Maintain clean, sanitized, and orderly bar and storage areas in accordance with health and safety standards; follow sanitation procedures and use required personal protective equipment.
Keep bar tops clear and clean, maintain ashtrays, and ensure bartender stations have soap and clean rags.
Restock garnishes and mixes, cut fruit to specification, prepare condiment caddies, and maintain clean glassware.
Change and organize kegs, liquor storage shelves, and soda bag-in-boxes as needed; check glass-washer chemical mixtures and clean soda bag-in-box hoses and nozzles.
Maintain par stock by ordering wine, champagne, beer, liquor, and perishables at the beginning, during, and end of shifts; receive and deliver products to the appropriate outlet and stock them to par levels.
Organize, sweep, and mop bar and storage areas; clean reach-in coolers, organize liquor storage, and refill ice as needed.
Monitor bars to ensure guests receive beverage service promptly.
Follow laws, policies, and procedures for alcoholic beverage service and sales; request proof of age from guests who appear to be under 30 and serve alcohol responsibly.
Observe guest behavior and cues to help prevent intoxication and disorderly conduct; handle guest issues professionally and promptly communicate problems and concerns to management.
Maintain knowledge of and provide information about menus, promotions, programs, and gaming options, including Slots, Poker, and Bingo.
Operate and maintain equipment and utensils according to established guidelines and safety procedures; stock, set up, and break down service wells.
Maintain a professional, neat appearance and a courteous, friendly attitude toward guests and team members.
Accurately record sales in the POS system and collect funds for products sold.
Demonstrate and promote KLEC core values and MAD skills.
Protect confidential information entrusted to the position.
Attend and satisfactorily complete assigned training.
Monitor compliance with Federal currency transaction reporting, Title 31, IRS Currency Transaction Report, and property anti-money-laundering requirements; maintain accurate MTL, MIL, CTR, and SAR records as needed.
Perform other duties as assigned; duties may change based on organizational needs or as deemed necessary by the Director.