F&B Applebee

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

About The Position

The Dining Room Attendant assists service staff with maintaining the cleanliness and sanitation of guest dining areas and restaurant beverage stations. The position may also cover cashier duties for breaks or entire shifts. Team members are expected to maintain a positive demeanor and pleasant attitude toward guests and coworkers while providing attentive, professional service. The role includes following applicable laws, gaming regulations, and company policies; protecting confidential information; completing required training; and complying with currency transaction reporting and anti-money-laundering requirements. Duties may change based on organizational needs, and other duties may be assigned. The position works on a casino floor and in a normal office setting, with frequent walking and standing in a smoke-filled environment and frequent contact with the public. The environment is temperature controlled, with varying and potentially high noise levels and various forms of lighting. Extended hours and irregular shifts, including nights, weekends, and holidays, may be required. Travel may be required to perform essential functions.

Requirements

High school diploma or GED is preferred.
Restaurant experience is preferred.
Guest service experience is preferred.
Strong written and oral communication skills in English.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with managers and staff.
Ability to work under pressure in a fast-paced, stressful environment and manage multiple deadlines and tasks.
Strong critical-thinking, analytical, and guest-service skills.
Positive attitude and strong organizational qualities.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with people from varying social and cultural backgrounds and coworkers at all levels.
Ability to work effectively with others and demonstrate teamwork.
Ability to maintain confidentiality and comply with established casino guest-service programs.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of the required background check, and keep documents current and valid.
Must be authorized to work in the United States and be at least 18 years old.
Must have reliable transportation to and from work.
Must comply with the KLEC handbook, internal policies and procedures, and gaming regulations.
Must participate in the tip reporting program.

Nice To Haves

Spanish or other language skills are a plus.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native Americans receive preference.

Responsibilities

Maintain the cleanliness and sanitation of guest dining areas and beverage stations.
Listen and respond appropriately to guest and team member concerns and questions.
Wipe tables and seats with sanitized cloths, replace dirty tablecloths, and set tables with clean linen, condiments, and silverware.
Scrape and stack dirty dishes and carry dishes and tableware to the kitchen for cleaning.
Clean and polish counters, shelves, walls, furniture, and equipment; sweep, mop, or vacuum floors.
Make coffee and refill dispensers; replenish linen, silverware, glassware, and dishes; and supply service bars with missing items.
Assist guests with requests for items such as water, milk, butter, condiments, utensils, and tableware.
Transfer food, supplies, and dishes between food venues using carts; run errands and deliver food orders to offices.
Greet guests and provide quick, attentive, friendly, and professional service.
Handle guest issues promptly and professionally and communicate problems and concerns to management.
Maintain knowledge of menus, promotions, programs, and gaming options, and provide guests with relevant information.
Work as a cashier when necessary, including covering breaks or working an entire shift; follow applicable cashier/server duties when handling cash.
Take out the till from the Cage and turn it in at the end of the shift; balance and submit cash-equivalent slips with the balance sheet to the Revenue Audit drop box.
Demonstrate and promote KLECH core values and MAD skills.
Maintain the security of confidential information entrusted to the position.
Attend and satisfactorily complete assigned training.
Monitor compliance with currency transaction reporting, Title 31, IRS currency transaction reporting, and property anti-money-laundering policies; maintain accurate MTL, MIL, CTR, and SAR records as needed.
Perform other duties as assigned.