Server

Black Bear Diner•Woods Cross, UT

About The Position

At Black Bear Diners, servers provide friendly, prompt, individualized service that creates a positive dining experience and encourages guests to return. Servers welcome and greet guests, describe specials and menu items, answer questions, take and enter food and beverage orders, deliver orders promptly, monitor guest satisfaction, and respond courteously to requests. They prepare and present checks, thank guests, and invite them to return. Servers also perform assigned side work, maintain clean service areas, pre-bus and reset tables, and help fellow servers as needed. They follow company standards for service, appearance, and uniform, and may fill in as directed by the restaurant manager or immediate supervisor. The role requires communication skills, basic knowledge of dining-room procedures, basic math skills, and the ability to operate a point-of-sale system and handle money. Management may assign or reassign duties, and duties may change due to reasonable accommodation or other reasons.

Requirements

Patience, a good sense of humor, and enthusiasm.
Ability to remain calm under pressure and multitask.
Verbal and language skills sufficient to understand and communicate with guests.
Basic knowledge of dining-room and service procedures and functions.
Basic math skills, ability to operate a point-of-sale system, and ability to handle money.
Ability to work flexible hours, including nights, weekends, and holidays.
Ability to stand for long periods and perform frequent reaching, manual dexterity, walking with hip flexion, bending, squatting, and stooping.
Ability to work around cold or below-freezing temperatures and high heat, including walk-in refrigerators, freezers, and ovens.
Ability to safely lift and maneuver plates of food and supplies weighing up to 10 pounds frequently and 50 pounds occasionally.
Ability to climb step stools for cleaning projects as needed.
Compliance with company standards for appearance and uniform, including requirements for hair, jewelry, shoes, suspenders, nametags, and facial hair.

Responsibilities

Welcome and greet guests, make them feel comfortable, and provide personal service.
Inform guests about specials and featured items; answer questions about food, beverages, and restaurant services.
Take food and beverage orders and enter them into the point-of-sale system.
Deliver food and beverages to guests in a timely manner.
Promptly run orders from the pick-up window, regardless of which server placed the order.
Perform assigned side work at the beginning and end of each shift.
Maintain clean service areas and monitor the dining experience, responding promptly and courteously to guest requests.
Pre-bus tables frequently; prepare and present checks at the appropriate point in the service sequence.
Clean and reset tables promptly, including cleaning chairs, booths, and surrounding carpet.
Assist fellow servers and fill in as needed to support efficient restaurant operations, as directed by management.
Thank guests for their visit and invite them to return.
Comply with company appearance and uniform standards.
Perform other duties as assigned.