Server FT | Westham Porch & Tavern

Omni Hotels & Resorts•Richmond, VA

About The Position

The Server at Westham Porch & Tavern waits on tables promptly and courteously, providing guests with genuine care. The role involves welcoming guests, taking and entering orders, advising guests about food and beverage options, coordinating dietary needs and special requests with the culinary team, checking on guest satisfaction, and presenting and processing checks. Servers maintain clean and properly set work and service areas and follow Omni Moments of Service Standards. Pay is $9 per hour plus tips.

Requirements

At least 1 year of serving experience.
Unexpired Food Handlers and TABC credentials, or ability to obtain them upon hire.
Knowledge of wine, spirits, and beer, with experience selling and presenting specialty mixed cocktails.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers.
Ability to accurately and efficiently enter information into the MICROS system.
Ability to handle stressful situations while maintaining a calm, welcoming demeanor.
Ability to work cohesively with coworkers within and outside the department.
Ability to prioritize, organize, and follow up on guest requests in a fast-paced environment.
Excellent customer service, service recovery, and problem-solving skills.
Ability to work a variety of shifts, including weekends and holidays.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to frequently bend, reach overhead, twist, and consistently use hands and arms.
Ability to stand and walk for extended periods or an entire work shift in indoor and outdoor environments.

Nice To Haves

High-volume sports or live-entertainment bar experience.
Previous cash-handling experience.

Responsibilities

Know the dining room and be fully familiar with menus and beverage offerings.
Greet guests warmly and provide superior customer service.
Take orders, answer questions, and offer suggestions about food, beverages, and daily specials.
Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
Record orders in the MICROS system and follow cash-handling standards.
Check with guests to ensure satisfaction with each food course and beverage.
Present accurate checks and process payments.
Maintain cleanliness of work areas throughout the day.
Set up and break down stations and complete assigned side work.
Set tables properly, including polishing and cleaning glasses.
Serve guests according to Omni Moments of Service Standards, including using guests’ surnames when known.
Clean, clear, and reset service areas.
Protect the hotel from liability related to over-serving guests.
Perform other duties assigned by the restaurant manager.