Server FT | Westham Porch & Tavern

Omni Hotels & Spas•Richmond, VA

About The Position

The Server waits on tables promptly and courteously, providing guests with genuine care and service according to Omni Moments of Service Standards. The role includes taking and entering orders, advising guests on food and beverage selections, coordinating special meal requirements with the culinary team, processing payments, and maintaining clean, properly set service areas. Servers help protect the hotel from liability related to over-serving guests and perform other duties as assigned by the restaurant manager. The position pays $9 per hour plus tips. It requires at least one year of serving experience and the ability to work a variety of shifts, including weekends and holidays. Servers must be able to move and carry objects weighing up to 50 pounds and stand or walk for extended periods in indoor and outdoor environments.

Requirements

At least one year of serving experience.
Unexpired Food Handlers and TABC credentials, or ability to obtain them upon hire.
Developed knowledge of wine, spirits, and beer, with experience selling and presenting specialty mixed cocktails.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers.
Ability to accurately and efficiently enter information into MICROS.
Ability to handle stressful situations while maintaining a calm, welcoming demeanor.
Ability to work cohesively with coworkers within and outside the department.
Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
Excellent customer service, service recovery, and problem-solving skills.
Ability to work a variety of shifts, including weekends and holidays.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to bend frequently, reach overhead, twist, and consistently use hands and arms.
Ability to stand and walk for an extended period or an entire work shift in indoor and outdoor environments.

Nice To Haves

High-volume sports or live entertainment bar experience.
Previous cash-handling experience.

Responsibilities

Know the dining room and be fully familiar with menus and beverage offerings.
Greet guests promptly and pleasantly, using surnames when obtained.
Take orders, answer questions, and offer suggestions on food and beverage selections and daily specials.
Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
Record orders in the MICROS system and follow cash-handling standards.
Check with guests to ensure satisfaction with each food course and beverage.
Present accurate checks and process payments.
Maintain clean work areas, clean and reset service areas, and complete station setup, breakdown, and other assigned side work.
Ensure tables are properly set up, including polishing and cleaning glasses.
Provide service according to Omni Moments of Service Standards.
Protect the hotel from liability related to over-serving guests.
Perform other duties as assigned by the restaurant manager.