Server

Hotel Verdant (Charlestowne Hotels)•Racine, WI

About The Position

The restaurant server interacts with guests and helps ensure they have a memorable dining experience from start to finish. The role involves taking food and beverage orders, delivering service, responding to guest needs, and maintaining clean and organized dining areas. The server also supports other front-of-house and kitchen tasks as needed, including service preparation, cleaning, events, and coverage for absent team members.

Requirements

Prior guest relations training.
Proper food safety training and certification as required by law.
Experience working with POS systems such as Toast, Micros, or Aloha, and reservation software.
Knowledge of proper food handling.
Strong written and verbal communication skills.
A positive, upbeat attitude and personality.
Punctuality and reliable attendance.
Ability to read, write, speak, and understand English to communicate with guests and team members.
Ability to perform duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperation, and to work with minimum supervision.
Willingness to work flexible hours, including mornings, nights, weekends, and holidays.
Ability to stand and walk for prolonged periods, transport materials or equipment, and lift, move, or carry objects over 30 pounds regularly and up to 50 pounds occasionally.
Motor coordination and finger dexterity for grasping, handling, feeling, reaching, and extending arms overhead.
Ability to bend and stoop frequently.
Ability to work effectively in hot and cold extreme temperatures and on potentially unlevel, slippery, or unstable surfaces.

Nice To Haves

One year of prior food and beverage experience preferred.

Responsibilities

Greet customers warmly and use appropriate greetings.
Follow grooming and appearance standards.
Prepare dining tables and complete service preparation and side-work tasks, including laying out napkins and utensils and replenishing condiments.
Take guest food and beverage orders accurately.
Maintain knowledge of current menu selections, specialties, and menu deviations.
Handle table assignments and seating, suggest food and drinks, and communicate guest needs to cooks.
Help ensure guests have a memorable dining experience and quickly resolve issues.
Open and pour wine tableside properly.
Record revenue accurately and accept cash, credit card, room charge, and direct billing payments.
Maintain confidentiality of proprietary information and protect company assets.
Perform basic cleaning tasks as needed or directed by a supervisor.
Provide coverage for absent team members as needed.
Assist with special events as needed.
Assist customers with disabilities.
Thank guests with genuine appreciation.
Answer the telephone using appropriate etiquette.
Develop and maintain positive working relationships with coworkers and others.
Comply with quality assurance expectations and standards.
Bus tables and help process dirty dishes when necessary.
Assist the kitchen with preparation work or plating when necessary.
Clean assigned front-of-house areas, including windows, light fixtures, and the entrance.
Fill water bottles, cut fruit, roll silverware, and complete other assigned service-related tasks.
Perform other duties as directed by the immediate supervisor.