Server

Choice Hotels International•Chicago, IL

21d

About The Position

The PM Server is responsible for creating an exceptional guest experience by ensuring guest satisfaction through prompt, courteous, and efficient service to lounge guests. The role requires a friendly, professional demeanor and a commitment to outstanding hospitality. This is a part-time position paying $12.96 per hour. The Server prepares and inspects lounge table settings and service items, takes food and beverage orders, offers suggestions, coordinates with bartenders, other servers, and the Chef, and serves guests. The role also includes clearing and cleaning the lounge, responding to guest requests and complaints, complying with beverage-service laws and company policies, and closing out bills according to established procedures. The Server demonstrates genuine hospitality and teamwork, takes responsibility for guest service, and listens and follows through when resolving guest concerns. The position may require schedule changes or altered duties as business needs dictate. Employment is at will. Pre-employment drug testing and background checks are required, and employment is conditional on identity and work-authorization verification and successful completion of E-Verify.

Requirements

High school diploma or GED.
Basic reading, writing, and arithmetic skills.
Must be at least 21 years old to serve alcohol.
Excellent customer service skills.
Willingness to work a flexible schedule, including weekends and holidays.
Ability to relate to guests and management at all levels.
Strong team spirit.
Ability to lift up to 25 pounds regularly and up to 75 pounds occasionally.
Ability to maneuver up to 150 pounds occasionally for short periods.
Ability to set up and take down tables, chairs, stages, and other banquet meeting fixtures.
Ability to push and pull carts weighing up to 200 pounds occasionally.
Ability to stand for extended periods of time.
Pre-employment drug testing and background checks are required; employment is conditional on identity and work-authorization verification and E-Verify.

Nice To Haves

Two years of experience in a similar position within an upscale environment.

Responsibilities

Set up tables in the lounge and inspect linen, silver, china, and other items before use.
Take customer orders and provide food and beverage suggestions.
Report beverage orders to bartenders and ensure drinks are garnished before serving.
Coordinate service with other servers and the Chef.
Serve food and beverages and refill beverages as needed.
Remove dirty glasses, linens, and dishes from the lounge area.
Respond to customer requests and complaints.
Clean the lounge during and after events.
Follow legal requirements and company policies and standards for beverage service.
Close out customer bills, processing cash and credit cards according to established procedures.
Provide attentive, genuine hospitality and teamwork, identify guest dissatisfaction, and resolve guest problems with empathy and follow-through.
Perform other duties as required by management to provide guest satisfaction and genuine hospitality.