Fish House Restaurant PM Server

TPG Hotels & Resorts•Mount Pleasant, SC

12d

About The Position

The Server provides high-quality service to guests in an attentive, courteous, and efficient manner. The role is responsible for receiving and delivering guest orders and collecting payment. Servers must be familiar with restaurant and lounge operations, menus and current specials, and applicable food and beverage service standards. The position also includes cashiering, opening and closing duties, side work, maintaining clean and stocked service areas, and following responsible alcohol service, health, and company policies.

Requirements

Must be at least 18 years of age.
Must have previous food and beverage experience; serving experience is preferred.
Must have a flexible schedule and be willing to work holidays.
Must be able to maneuver throughout the dining area while carrying full trays of food and beverages.
Must be able to stand for the entire shift.
Must be able to communicate in English.
Must be able to complete basic mathematical calculations.
Must be able to perform medium work, exerting up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

TIPS and/or Serv Safe certification(s).
A minimum of 6 months of Server or customer service experience.
Serving experience.

Responsibilities

Provide attentive, friendly, helpful, courteous, and efficient service to guests, managers, and fellow employees.
Learn the organization of the restaurants and lounges and related service areas, including Room Service and Poolside Service.
Understand the function of each job position in the outlet(s).
Maintain thorough knowledge of menus and current specials in applicable outlets.
Serve guests in accordance with food and beverage requirements and LQA Standards.
Use the Micros POS System.
Perform cashiering functions, close checks, and prepare end-of-shift paperwork.
Perform assigned opening and closing procedures and side work according to established checklists.
Keep tables and side stands stocked, tidy, and clean.
Answer the telephone according to standards.
Consistently upsell food, beverages, and promotional items.
Receive and deliver food and beverage orders and collect payment.
Follow responsible alcohol service practices, card guests who appear under 40, and never serve alcohol to an intoxicated guest.
Follow Health Department standards and departmental and CHRM policies and procedures.
Notify management of pertinent information each shift.
Clock in and out for each shift and notify a manager if unable to do so.
Perform additional duties as assigned by the F&B MOD or other Property MODs.