PM Restaurant Server- HVRW

Valencia Group•San Antonio, TX

5d•Onsite

About The Position

The PM Restaurant Server provides courteous, efficient, and professional dinner service to hotel guests. The role includes taking and entering orders, serving food and beverages, processing payments, and maintaining guest satisfaction throughout the evening dining experience. Servers are expected to know the food and beverage menus, ingredients, preparation methods, wine and cocktail offerings, daily specials, and hotel promotions, and to make recommendations suited to guest preferences. Work may take place in the main dining room, bar area, private event spaces, or outdoor patio and terrace areas. The server monitors tables, follows up on orders, accommodates guest requests and dietary needs, maintains clean and organized service areas, and completes opening, shift, and closing procedures. The role also includes coordinating with the kitchen, bar, front desk, and other hotel departments; assisting with events and other outlets as needed; supporting and training coworkers; and following hotel, food-safety, sanitation, payment-handling, alcohol-service, and security policies.

Requirements

High school diploma or equivalent.
At least 6 months to 1 year of experience in food service, hospitality, or a customer-facing role.
TABC certification and Food Handler certification.
Strong verbal and written communication skills.
Effective time-management and problem-solving skills.
Ability to use hotel devices and platforms such as TABIT POS, OpenTable, StayNTouch, and Alice; proficiency in TABIT POS.
Ability to work well with a team, with strong attention to detail, organization, and interpersonal skills.
Ability to stand and walk throughout the entire shift.
Ability to frequently lift and carry up to 30 pounds.
Ability to move quickly and safely in a fast-paced environment and navigate around guests and coworkers.
Ability to use stairs daily and occasionally elevators, and work across kitchen, tile, and wood flooring.
Ability to complete a checklist every shift and follow opening, shift, and closing procedures.

Nice To Haves

Hospitality or customer service coursework.
Prior experience in a hotel or restaurant breakfast service.
Familiarity with POS systems and basic food-safety practices.

Responsibilities

Greet guests warmly and provide personalized, courteous dinner service from arrival through farewell.
Take and accurately enter orders; communicate special requests, modifications, allergies, and dietary restrictions to the kitchen and management.
Deliver food and beverages, verify order accuracy and timing, follow up with guests, and monitor tables throughout the meal.
Maintain knowledge of menus, ingredients, preparation methods, wine and cocktail offerings, daily features, and promotions; answer questions and make appropriate recommendations.
Use suggestive selling to support food and beverage sales while respecting guest preferences.
Process payments, close checks, and follow procedures for discounts, voids, comps, room charges, and other approved adjustments.
Respond promptly and professionally to guest requests, feedback, complaints, and service issues, involving management when needed.
Maintain sanitation, cleanliness, organization, and presentation of dining areas, service stations, equipment, menus, trays, and service tools.
Complete opening, shift, and closing side work, including stocking, polishing, setting tables, preparing the terrace, securing service areas, and completing checklists and shift documentation.
Coordinate with the front desk and other hotel departments regarding guest requests, room charges, special occasions, VIP guests, and service recovery.
Assist with hotel events, private dining, patio service, banquets, and other food and beverage outlets as business needs require.
Promote hotel outlets, special events, signature food and beverage offerings, and approved promotions.
Support coworkers during busy periods, collaborate with the team, train new hires, participate in pre-shift meetings and required meetings, and provide guidance and feedback.
Report inventory shortages, equipment issues, incidents, accidents, safety concerns, and policy violations to management.
Use hotel systems and devices, including TABIT POS, OpenTable, Alice, StayNTouch, and Paycom as applicable; use the Alice app for internal team communication and task coordination.
Follow hotel policies, local health regulations, food-safety and sanitation guidelines, alcohol-service requirements, security procedures, and uniform and grooming standards.
Attend monthly Food and Beverage meetings, participate in ongoing training, and learn and rehearse the Hotel 18 Core Service Standards.