Server | Ryder Cup (Part Time)

Omni Hotels & Spas•Frisco, TX

10d

About The Position

The Server works at the Ryder Cup Grille, an all-day dining venue featuring casual fare and friendly service. The role provides courteous, attentive table service and strives to offer guests genuine care and a welcoming experience. The Server must know the dining room, menu, and beverage offerings; take and enter orders; coordinate guest dietary needs and special requests with the culinary team; and handle payments in accordance with cash-handling standards. The position also includes maintaining clean and properly set service areas, completing station setup and breakdown, and following the hotel’s service standards and responsible alcohol-service practices. This part-time position requires at least one year of serving experience. High-volume sports or live-entertainment bar experience is preferred. The Server must hold unexpired Food Handler and TABC credentials or obtain them upon hire, and must be able to work a variety of shifts, including weekends and holidays. The role involves extended periods of standing and walking, frequent bending, overhead reaching and twisting, and moving objects weighing up to 50 pounds without assistance.

Requirements

At least one year of serving experience.
Hold unexpired Food Handler and TABC credentials, or obtain them upon hire.
Developed knowledge of wine, spirits, and beer, with experience selling and presenting specialty mixed cocktails.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers.
Ability to enter information accurately and efficiently into MICROS.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to work cohesively with coworkers within and outside the department.
Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
Excellent customer-service, service-recovery, and problem-solving skills.
Ability to work a variety of shifts, including weekends and holidays.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to stand and walk for an extended period or an entire work shift in indoor and outdoor environments.
Ability to frequently bend, reach overhead, twist, and consistently use hands and arms.

Nice To Haves

High-volume sports or live-entertainment bar experience.
Previous cash-handling experience.

Responsibilities

Know the dining room and maintain full familiarity with menus and beverage offerings.
Greet guests pleasantly and provide courteous, attentive customer service.
Take orders, answer questions, make food and beverage suggestions, and communicate daily specials.
Coordinate meal requirements, allergies, dietary needs, and special requests with the culinary team.
Enter orders in the MICROS system and follow cash-handling standards.
Check with guests to ensure satisfaction with each food course and beverage.
Present accurate checks and process guest payments.
Maintain cleanliness of work areas throughout the day.
Set up and break down stations and complete assigned side work.
Ensure tables are properly set, including polishing and cleaning glasses.
Serve guests according to Omni Moments of Service Standards, including greeting guests with a smile and using surnames when obtained.
Clean, clear, and reset service areas.
Help protect the hotel from liability by preventing the over-serving of guests.
Perform other duties as assigned by the restaurant manager.