Server | Ryder Cup (Part Time)

Omni Hotels & Resorts•Frisco, TX

12d

About The Position

The Server at Ryder Cup Grille waits on tables promptly and courteously, serving guests with genuine care. Ryder Cup Grille offers all-day dining, honest fare, and friendly service in a relaxed setting focused on Texas hospitality and comfort. The role includes taking and serving food and beverage orders, providing attentive guest service, maintaining clean and properly prepared service areas, and following Omni Moments of Service Standards.

Requirements

At least 1 year of serving experience.
Have unexpired Food Handlers and TABC credentials, or obtain them upon hire.
Developed knowledge of wine, spirits, and beer, with experience selling and presenting specialty mixed cocktails.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers.
Ability to enter information accurately and efficiently into MICROS.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to work cohesively with coworkers within and outside the department.
Ability to prioritize, organize, and follow up on guest requests in a fast-paced environment.
Excellent customer service, service recovery, and problem-solving skills.
Ability to work a variety of shifts, including weekends and holidays.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to stand and walk for an extended period or an entire shift in indoor and outdoor environments.
Frequent bending, overhead reaching, twisting, and consistent use of hands and arms are required.

Nice To Haves

High-volume sports or live-entertainment bar experience is preferred.
Previous cash-handling experience is preferred.

Responsibilities

Know the dining room and be fully familiar with menus and beverage offerings.
Greet guests pleasantly and provide superior customer service, including using guests’ surnames when known.
Take orders, answer questions, and offer suggestions about food, beverages, and daily specials.
Communicate meal requirements, allergies, dietary needs, and special requests to the culinary team.
Enter orders in the MICROS system and follow cash-handling standards.
Check with guests to confirm satisfaction with each food course and beverage.
Present accurate checks and process payments.
Maintain clean work areas throughout the day.
Set up and break down stations and complete assigned side work.
Ensure tables are properly set, including polishing and cleaning glasses.
Serve guests according to Omni Moments of Service Standards.
Clean, clear, and reset service areas.
Help protect the hotel from liability related to over-serving guests.
Perform other duties as assigned by the restaurant manager.