Server - Soho House New York
About The Position
A Server at Soho House is responsible for understanding, discussing, and educating members and guests about menu items and associated allergies while providing an approachable, elevated experience in accordance with Soho House Service Standards. The Server contributes to successful service and guest satisfaction by collaborating with team members, completing pre- and post-service duties, accurately entering orders into the POS, and responding attentively to member and guest requests. The role requires a positive, influential attitude, attention to detail, process orientation, and flexibility under pressure. The Server supports seamless communication between Front of House and Back of House staff and helps ensure orders are correctly plated and coursed before serving.
Requirements
- At least 2 years of experience in a similar capacity.
- Ability to thrive in fast-paced, high-volume environments and remain calm while solving problems quickly and effectively under pressure.
- Hospitable, approachable, passionate about customer service, and respectful toward colleagues and guests.
- Ability to demonstrate competency as outlined in the training schedule and Club School.
- Ability to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction and work both in a team environment and autonomously.
- Tips certification and POS knowledge.
Responsibilities
- Develop and maintain professional relationships with coworkers and management, and complete checklists for processes learned in Club School.
- Elevate members’ and guests’ dining experiences by recommending food and drink pairings, discussing specials, communicating consistently and approachably, and providing service in accordance with Soho House Standards.
- Communicate allergies and potential risks to Management and the Executive Chef during service.
- Complete end-of-shift checkout reports and have them double-checked and signed by management.
- Follow health and safety policies, Company policies and procedures, standards, and applicable local, state, and federal laws.
- Ensure food orders are correctly plated and coursed before serving members and guests.
- Assist runners and bussers with expo and service-bar tickets when possible to support table orders.
- Clean and stock the server alley and bar area, and polish silverware, plates, and glassware as needed.
- Maintain menu knowledge and make suggestions when asked by members or guests.
- Perform other duties assigned by a supervisor or manager.
Benefits
- Competitive compensation packages with global benefits and perks.
- Full-time employees are eligible for medical, dental, and vision benefits, and a retirement fund with a 2% match.
- Paid sick days and vacation days for full-time employees.
- Career progression opportunities domestically or internationally, in managerial or technical roles.
- Mentoring, apprenticeship, local outreach, and sustainability activities through Soho Impact.
- Internally and externally run learning and development courses.
- Food-and-drink trips, training, and events through Cookhouse & House Tonic.
- Monthly team events, including fitness sessions, cinema screenings, and art classes.
- A substantial meal provided free of charge while on duty in Houses and Restaurants.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
