Berenjak Server - Soho House Chicago
About The Position
The Server at Berenjak, Soho House Chicago, is responsible for understanding and explaining menu items and applicable allergens, and providing an approachable, elevated guest experience in accordance with Soho House Service Standards. The role supports successful service and guest satisfaction by collaborating with team members, completing pre- and post-service duties, entering orders accurately into the POS, and responding attentively to member and guest requests. Successful candidates maintain a positive, influential attitude and are detail-oriented, process-driven, and flexible under pressure. They help ensure seamless communication between Front of House and Back of House staff.
Requirements
- At least 2 years of experience in a similar capacity.
- Ability to thrive in fast-paced, high-volume environments and remain calm while solving problems effectively under pressure.
- Hospitable, approachable, passionate about customer service, and respectful toward colleagues and guests.
- Ability to demonstrate competency as outlined in the training schedule and Club School.
- Availability to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction and work both in a team environment and autonomously.
- Tips certification and POS knowledge.
Responsibilities
- Develop and maintain professional relationships with coworkers and management, and complete checklists for trained processes learned in Club School.
- Elevate the dining experience by offering food and drink pairings, discussing specials, and communicating consistently and approachably in accordance with Soho House Standards.
- Communicate allergies and potential risks encountered during service to Management and the Executive Chef.
- Complete checkout reports at the end of each shift and have them checked and signed by management.
- Follow health and safety policies, Company policies and procedures, standards, and applicable local, state, and federal laws.
- Ensure food orders are plated and coursed correctly before serving them to members and guests.
- Assist runners and bussers with expo and service bar tickets when possible to support table orders.
- Clean and stock the server alley and bar area, and polish silverware, plates, and glassware as needed.
- Know the menu and make suggestions when asked by members or guests.
- Perform other duties as assigned by a supervisor or manager.
- Complete pre-service and post-service duties, accurately enter orders into the POS, and attend to additional member or guest requests.
Benefits
- Full-time employees are eligible for medical, dental, and vision benefits, plus a retirement fund with a 2% match.
- Paid sick days and vacation days for full-time employees.
- Career development opportunities, including domestic or international advancement and managerial or technical career paths.
- Soho Impact opportunities involving mentoring, apprenticeship, local outreach, and sustainability.
- Internally and externally run learning and development courses.
- Food and drink-related trips, training, and events through Cookhouse & House Tonic; available to all employees.
- Monthly team events, including fitness sessions, cinema screenings, and art classes.
- A substantial meal provided free of charge while on duty.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
