Server - Third Measure

AccorHotel•New Orleans, LA

10d•Onsite

About The Position

The Third Measure Server is responsible for delivering sophisticated, attentive, and personalized food and beverage service within the hotel's intimate cocktail destination. The Server will demonstrate strong knowledge of cocktails, spirits, wine, and culinary offerings while creating memorable experiences through genuine hospitality and thoughtful recommendations. The ideal candidate is polished, personable, knowledgeable, and confident, with a passion for hospitality and the ability to thrive in an elevated late-night environment.

Requirements

Previous Server experience preferred
Previous luxury hotel, fine-dining restaurant, upscale lounge, or cocktail bar experience preferred
Strong knowledge of food, cocktails, spirits, wine, and beverage service
Knowledge of craft cocktails and New Orleans cocktail culture is an asset
Excellent communication and interpersonal skills
Strong guest service and relationship-building abilities
Strong organizational and multitasking skills
Ability to remain polished, discreet, and composed in a high-volume environment
Professional appearance and polished demeanor required
Previous POS experience preferred
Alcohol awareness certification preferred
Food safety certification required or ability to obtain
Ability to work late-night schedules, evenings, weekends, holidays, and extended shifts
Must be legally authorized to work in the United States
Must meet applicable Louisiana requirements for alcohol service

Responsibilities

Consistently provide warm, polished, professional, and engaging service
Welcome guests and establish a genuine connection throughout their Third Measure experience
Maintain complete knowledge of Third Measure's food and beverage offerings
Demonstrate strong knowledge of cocktails, spirits, wine, champagne, beer, and non-alcoholic beverages
Maintain knowledge of cocktail ingredients, preparation techniques, flavor profiles, and presentation
Assist guests with beverage selections and provide thoughtful recommendations
Demonstrate knowledge of New Orleans cocktail culture and traditions
Maintain detailed knowledge of menu ingredients, preparation methods, allergens, dietary considerations, and daily offerings
Confidently guide guests through food and beverage selections
Provide appropriate food and beverage pairing recommendations
Accurately take food and beverage orders and communicate special requests, allergies, and modifications
Deliver food and beverages promptly while maintaining quality, presentation, temperature, and timing
Anticipate guest needs and provide proactive, personalized service
Maintain awareness of VIPs, repeat guests, special occasions, and guest preferences
Provide discreet and attentive service to VIP and high-profile guests
Coordinate closely with Bartenders, Barbacks, Runners, Hosts, Culinary, and Management
Maintain clean, organized, and properly stocked service stations
Clear and reset tables according to Third Measure standards
Present guest checks and accurately process payments
Follow all cash-handling and credit procedures
Follow all responsible alcohol service procedures and applicable Louisiana regulations
Handle guest concerns professionally and utilize appropriate service recovery procedures
Participate in pre-shift meetings, tastings, cocktail education, and training
Assist with opening and closing duties, stocking, cleaning, and side work
Maintain knowledge of Fairmont New Orleans amenities, dining outlets, events, and local attractions
Maintain a polished and professional appearance
Uphold the luxury hospitality standards and distinctive atmosphere of Third Measure
Perform additional duties as assigned