Host/Hostess - Third Measure

AccorHotel•New Orleans, LA

10d•Onsite

About The Position

The Third Measure Host / Hostess serves as one of the first points of contact for guests and plays a critical role in establishing the intimate, sophisticated, and welcoming atmosphere of Third Measure. This position manages reservations, seating, guest flow, and special requests while ensuring each guest receives personalized and attentive service from arrival.

Requirements

Previous Host / Hostess, restaurant, hotel, lounge, or guest service experience preferred
Luxury hotel, fine dining, upscale restaurant, or cocktail lounge experience preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to remain composed and professional in a high-volume environment
Professional appearance and polished demeanor required
Strong guest service mindset
Ability to interact confidently with discerning guests and VIP clientele
Basic computer and reservation system experience preferred
Ability to work late-night schedules, evenings, weekends, holidays, and extended shifts
Must be legally authorized to work in the United States

Responsibilities

Warmly greet and acknowledge guests upon arrival while creating a polished and memorable first impression
Serve as an ambassador of Third Measure and Fairmont New Orleans
Manage reservations, waitlists, seating assignments, and guest preferences
Escort guests to tables or designated seating areas
Maintain knowledge of Third Measure's cocktail, food, and beverage offerings
Maintain knowledge of operating hours, dress code, reservation policies, special events, and hotel amenities
Provide guests with accurate and engaging information regarding the Third Measure experience
Monitor dining and lounge activity and coordinate seating flow with Servers, Bartenders, Runners, and Management
Manage guest expectations regarding wait times and seating availability
Maintain awareness of VIPs, repeat guests, celebrations, special occasions, and guest preferences
Coordinate VIP and high-profile guest arrivals with discretion and professionalism
Answer telephone calls and assist with reservations and guest inquiries
Respond promptly and professionally to guest questions, concerns, and special requests
Assist with guest recovery efforts and involve leadership when appropriate
Maintain cleanliness, organization, and presentation standards at the host stand, entrance, waiting areas, and guest spaces
Maintain awareness of the atmosphere and guest experience throughout the Lounge
Monitor guest flow and communicate operational concerns to leadership
Maintain familiarity with Fairmont New Orleans amenities, dining outlets, events, and local attractions
Assist with opening, closing, stocking, cleaning, and other operational duties
Maintain a polished and professional appearance consistent with Third Measure and Fairmont standards
Follow all hotel policies, service standards, safety procedures, and operational requirements
Perform additional duties as assigned