Server (tipped)

Donohoe Hospitality Services•Washington, DC

About The Position

The Server is responsible for taking orders, serving food and drinks, and fulfilling guest requests at Hotel Nell – Union Market. The position requires flexible schedule availability and focuses on providing attentive guest service while following hotel, food-safety, alcohol-awareness, and cash-handling procedures. The hotel operates 24 hours a day, 7 days a week, and employees may be asked to work shifts other than those they prefer or normally work.

Requirements

Previous restaurant experience.
Ability to stand and walk for a long period of time.
Ability to carry and lift heavy objects.
Good oral communication skills.
Ability to work in a fast-paced environment.
Organization and time-management skills.
Flexible schedule availability; employees may be asked to work shifts other than those they prefer or normally work.

Responsibilities

Answer questions about food and drinks, including ingredients, preparation, and accompanying items.
Greet newly seated guests in a friendly manner within the time limit specified by outlet standards.
Take drink orders when greeting guests, deliver beverages, and offer appetizers.
Merchandise menu items, including appetizers, entrees, and desserts.
Input orders into the POS system.
Maintain knowledge of hotel services.
Follow alcohol-awareness procedures to prevent guest intoxication.
Attend to guests' needs when delivering food and check back to ensure satisfaction.
Garnish plates according to menu standards.
Maintain tables by checking drink levels, removing clutter, and providing extra napkins as needed.
Total bills and present checks when the last plate is removed or upon request.
Maintain an accurate exchange of currency.
Keep the station clean and maintain free coffee and tea throughout the shift.
Perform assigned station-side work.
Follow food-sanitation regulations, including personal hygiene, food safety, and area cleanliness, and immediately report infractions to a supervisor or manager.
Follow cash-handling and check-control procedures, including those for coupons and complimentary items.
Keep the immediate supervisor promptly and fully informed of problems or unusual matters of significance.
Adhere to hotel work rules, procedures, and policies, including those in the employee handbook.