Support Crew (Tipped)

Alamo Drafthouse Cinema • New York, NY

1d • $11 - $14 • Onsite

About The Position

Alamo Drafthouse Cinema’s Support Crew provides food and beverage service to theater guests while maintaining the company’s hospitality and safety standards. The role helps create a safe, clean, distraction-free, and enjoyable guest experience by delivering orders, responding to guest needs, supporting service operations, and maintaining cleanliness throughout the theater.

This is a tip-shared role. The posting describes an 80%/20% tip-pool split between front-of-house and back-of-house in certain venues, and a single front-of-house tip share in New York, Colorado, and Seaport. The stated compensation range is $11.35–$14.35.

Requirements

• Availability to work nights, weekends, and holidays, at least three days a week, including at least one weekend day.
• Ability to work collaboratively and move cautiously in a loud, sometimes dark, fast-paced environment.
• Ability to bend, duck, crouch, climb stairs, walk up and down stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
• Ability to lift and carry up to 50 pounds repeatedly throughout an entire shift.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to maintain physical stamina and coordination in a fast-paced setting.
• Keep up to date on local food and beverage compliance regulations, safety courses, and assigned online training.
• Reliable transportation.

Nice To Haves

• Prior hospitality or guest-services experience.
• Prior food and beverage safety or handling experience.

Responsibilities

• Maintain and support company safety standards.
• Conduct food quality checks and deliver food and beverage orders to the correct seats using theater floor maps.
• Know the menu and common allergens, and take appropriate safety precautions.
• Serve alcohol safely, including checking IDs when delivering drinks and monitoring guest consumption in accordance with local and state regulations.
• Check guest tickets to confirm guests are seated correctly.
• Maintain a cheerful, courteous manner and communicate efficiently with guests, teammates, Production staff, Greeters, and Managers.
• Anticipate guest needs and monitor notifications for requests while limiting disruptions.
• Clean theaters, the lobby, and restrooms, and complete assigned opening and closing duties to maintain cleanliness in high-touch areas.
• Identify guest issues and report them to the management team.
• Maintain appropriate supply levels, complete prep and side work, and assist with operational tasks as needed.
• Complete tasks efficiently and with urgency, and demonstrate strong teamwork.
• Know and follow Alamo policies, procedures, and safety standards.
• Complete other duties as assigned.

Benefits

• Free movies and food.
• Paid time off.
• Competitive pay.
• Flexible scheduling.
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed