Server Hoover and 280

Big Whiskey's•Hoover, AL

7d•Onsite

About The Position

Provide friendly, responsive service to create an exceptional dining experience for guests and encourage them to return. Servers welcome and greet guests, introduce themselves, explain specials and menu changes, make recommendations, answer questions, take and enter orders, deliver food and beverages, anticipate guest needs, monitor dining experiences, address requests, and process payments. They also complete assigned side work, maintain clean service areas, pre-bus tables, assist coworkers with clearing and resetting tables, thank guests, and help ensure smooth restaurant operations as directed by the restaurant manager or immediate supervisor. The position is for Big Whiskey’s American Restaurant & Bar at the Hoover or 280 location. The company describes itself as a growing restaurant business committed to friendly service, consistent food and cocktails, community giveback, and a safe, welcoming environment for employees.

Requirements

At least one year of service experience.
Ability to communicate in and understand the predominant language(s) of the guests.
Basic knowledge of dining-room and service procedures and functions.
Basic math skills and ability to handle money and operate a Micros system.
Ability to stand for extended periods, up to five hours.
Ability to safely lift and maneuver trays of food frequently weighing up to 20–25 pounds.

Responsibilities

Welcome and greet guests within 30 seconds, introduce yourself, and make guests feel comfortable and cared for.
Inform guests of specials and menu changes, make recommendations, and answer questions about food, beverages, restaurant functions, and services.
Take food and beverage orders, enter them into the Micros system, and check them for accuracy.
Deliver food and beverages to guests in a timely manner, including drink orders within one minute.
Complete assigned side work at the start and end of each shift.
Anticipate guest needs, such as napkins, drink refills, and appetizer plates.
Build relationships with regular guests.
Maintain clean service areas and pre-bus tables.
Monitor guests’ dining experiences, ensure they are satisfied, and respond promptly and courteously to requests.
Prepare and present final bills, accept payment, process credit card charges, and provide change when applicable.
Check back promptly after presenting the check.
Assist fellow servers and help the bus person or hostess clear and reset tables as needed.
Thank guests for visiting and invite them to return.
Fill in as needed to support smooth and efficient restaurant operations, as directed by the restaurant manager or immediate supervisor.