Server

Coterie Senior Living - Cathedral Hill • San Francisco, CA

8d • $20 - $24

About The Position

The Server engages with residents and guests to provide a memorable dining experience. This includes taking food and beverage orders and retrieving and serving food and beverages courteously, efficiently, and according to service standards. The Server collects payments when necessary and assists with the appearance and maintenance of the restaurant area and equipment.

The role works closely with the Food & Beverage Director and/or General Manager to support resident satisfaction with food and beverage programs. It also involves maintaining knowledge of restaurant operations, menus, service standards, payment procedures, food safety practices, and applicable liquor regulations.

Requirements

• Two to three years of experience as a server.
• Food-handling certificate where applicable.
• Certificate in an alcoholic-awareness program where applicable.
• Basic reading, writing, and mathematical skills.
• Strong communication and teamwork skills.
• Strong organization and time-management skills.
• Ability to resolve problems involving dissatisfied customers and/or employees.
• At least 18 years of age to serve alcoholic beverages and 21 years of age to pour.

Nice To Haves

• Fine dining experience preferred.

Responsibilities

• Provide a high level of customer service at all times.
• Anticipate residents’ needs, respond promptly, and acknowledge guests regardless of how busy it is or the time of day.
• Maintain knowledge of restaurant operations, proper table setup, and restaurant dress code.
• Work with the Food & Beverage Director and/or General Manager to keep residents satisfied with food and beverage programs.
• Set tables according to Coterie standards.
• Serve meals and beverages to residents and guests as requested.
• Follow state liquor regulations, particularly those prohibiting service to minors and intoxicated persons and drunk driving.
• Follow Quality Enhancement standards and standard food safety practices.
• Review the daily menu with residents.
• Maintain knowledge of Toast and/or the POS system, as well as manual systems.
• Take and deliver accurate meal orders.
• Remove used or soiled plates, utensils, glasses, and linen from the dining room as needed.
• Clean and reset tables immediately after residents and guests depart.
• Maintain knowledge of menu items, prices when applicable, preparation methods and times, ingredients, and quality standards for taste, appearance, texture, serving temperature, portion size, and presentation.
• Assist with preparing and executing special events, banquets, and theme meals.
• Follow payment, cash-handling, and credit policies and procedures.
• Process payments through the POS.
• When applicable, acquaint new residents with menus, seating, dining options, and dining hours.
• Clean and sanitize carpets, tables, chairs, condiment containers, and dining-room equipment.
• Complete assigned side duties, including checking restaurant stock and supplies for cleanliness, quality, and quantity using a checklist, and folding napkins.
• Review reservations, accommodate requests, and exceed expectations for pre-assigned tables as necessary.
• Promote teamwork and cooperation among staff.
• Attend the pre-meal stand-up for dining and kitchen staff.
• Perform other duties as needed and/or assigned.

Benefits

• Paid holidays and PTO.
• Community employees may receive annual anniversary rewards, dependent on classification, starting at $500 for full-time employees.
• Employees may be eligible for an Annual Scores Reward of $500 for full-time or $250 for part-time employees, based on community survey results.
• Health, dental, vision, and life insurance.
• Retirement Savings Plan / 401(k) employer match.
• Tuition reimbursement for U.S.-based communities.
• Advancement opportunities and a supportive environment promoting work-life balance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed