Server

Dave & Buster's Inc.•Florence, KY

13d

About The Position

The Server ensures Guests have an unparalleled experience by providing fast, friendly service and attending to their needs. The role delivers an enjoyable dining and entertainment experience through food, drinks, and games, while creating a warm and fun atmosphere for Guests and Team Members. Servers take food and drink orders, answer menu questions, enter orders into Micros, deliver food, and maintain Guest satisfaction throughout the visit. The position also involves handling payments and personal cash banks accurately, following sanitation and alcohol-awareness procedures, maintaining a clean and organized station, assisting with party setup and breakdown, bussing and resetting tables, and supporting other Team Members as needed. Servers are responsible for their Micros sales and shift side work and are expected to promote the brand and participate in sales incentives.

Requirements

Must be at least 18 years of age.
Must be able to read and communicate in English.
Must be able to communicate effectively with Guests and Team Members, including through the Micros system.
Must be able to operate Micros, make changes, process credit card transactions accurately, and account for all monies at the end of each shift.
Must meet the physical demands of the position, including lifting and carrying up to 30 pounds, moving about the facility, standing for long periods, walking or standing for 100% of the shift, and frequently reaching, bending, and stooping.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must work days, nights, and/or weekends as required.
Must comply with proper dress code requirements and maintain a neat, clean, and professional appearance.

Responsibilities

Provide fast, friendly service and an unparalleled Guest experience.
Keep the immediate supervisor informed of problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Create a warm, fun atmosphere for Guests and Team Members.
Follow company sanitation procedures.
Manage a personal bank and accurately handle financial transactions, including credit card payments and making change.
Follow alcohol-awareness procedures and alert a Manager when Guest behavior warrants attention.
Greet newly seated Guests promptly and in a friendly manner.
Accurately take food and drink orders and answer questions about menu items and preparation.
Enter orders into Micros quickly and in the proper sequence, including modifications and charges.
Ensure food is properly garnished and deliver trays to designated tables in the server’s own or other sections as needed.
Work efficiently according to the “Full hands in, Full hands out” philosophy.
Assist with party setup and breakdown, and bus and reset tables as needed.
Assist other Team Members as needed or as business requires.
Track sales on personal Micros keys and complete station side work at the beginning and end of each shift.
Participate in incentives and contests, drive sales, and promote the brand.
Follow portion guidelines to support cost control while maximizing the Guest experience.
Check back after food delivery, maintain drink levels, remove clutter, pre-bus as needed, and respond to Guest needs promptly.
Keep the station clean and set up and take down station tables appropriately.
Maintain cooperative and harmonious working relationships with other Team Members.