NORI - Server

Pyramid Global Hospitality•Rio Grande, PR

10h•Onsite

About The Position

Pyramid Global Hospitality is hiring a customer-focused Restaurant Server at Hyatt Regency Grand Reserve Puerto Rico. The Server provides attentive, knowledgeable, and personalized food and beverage service to create memorable dining experiences. The role requires thorough menu knowledge, accurate order entry, anticipation of guest needs, maintenance of an assigned section, and collaboration with culinary and service colleagues. The successful candidate is quick on their feet and engaging, and will have the opportunity to learn and grow at a world-class resort.

Requirements

Ability to communicate professionally with guests and colleagues.
Ability to learn food, wine, spirits, cocktails, and menu specifications.
Ability to operate the designated POS system.
Ability to work flexible schedules, including mornings, evenings, weekends, and holidays.
Must meet applicable requirements for serving alcoholic beverages.

Nice To Haves

Previous restaurant or hospitality experience preferred.

Responsibilities

Greet guests promptly and professionally and create a welcoming dining experience.
Know food menus, beverages, daily specials, ingredients, preparation methods, and appropriate accompaniments.
Understand allergens and dietary restrictions and follow procedures for allergy-related requests.
Explain menu items and recommend selections based on guest preferences.
Suggest appetizers, beverages, wine, enhancements, side dishes, desserts, and after-dinner beverages when appropriate.
Take accurate food and beverage orders and enter them correctly into the POS system.
Follow seat-numbering and course-sequencing procedures.
Communicate special requests and modifications to culinary and bar teams accurately.
Monitor course timing and quality, promptly communicating delays or concerns.
Maintain tables throughout the dining experience, refill beverages, and anticipate guest needs.
Deliver and present food and beverages according to service standards.
Check guest satisfaction after delivery and take immediate action when service recovery is needed.
Process checks, room charges, credit cards, cash, discounts, and other payments accurately.
Follow procedures for complimentary items, voids, discounts, and adjustments.
Complete assigned opening, running, and closing side work.
Keep service stations clean and stocked.
Reset tables and prepare the restaurant for subsequent guests.
Maintain sanitation and food-handling practices.
Participate in pre-shift meetings and stay informed about VIPs, groups, events, unavailable items, menu changes, and daily operations.
Communicate guest concerns promptly and assist with service recovery within the colleague's authority.
Support other servers and Food & Beverage colleagues during high-volume periods.
Maintain professional appearance and uniform standards.
Protect guest privacy and confidential resort information.
Perform other reasonable Food & Beverage duties as assigned based on operational needs.