NORI - Server

Pyramid Global Hospitality • Puerto Rico, TX

1d

About The Position

The Server provides attentive, knowledgeable, and personalized food and beverage service at the Hyatt Regency Grand Reserve Puerto Rico, creating a memorable dining experience for every guest. The role requires complete menu knowledge, accurate order entry, anticipation of guest needs, maintenance of assigned sections, and collaboration with culinary and service colleagues. The position suits a motivated, customer-focused person with an engaging attitude who is interested in learning and growing at a world-class property.

The server greets and assists guests, explains menu offerings and makes recommendations, takes and enters orders, coordinates requests with culinary and bar teams, and monitors service quality and timing. The role also includes processing payments, completing side work, maintaining clean service stations and tables, following sanitation and food-handling practices, and supporting colleagues during busy periods. Servers participate in pre-shift meetings, uphold professional appearance standards, protect guest privacy, and perform other reasonable Food & Beverage duties as assigned.

Requirements

• Ability to communicate professionally with guests and colleagues.
• Ability to learn food, wine, spirits, cocktails, and menu specifications.
• Ability to operate the designated POS system.
• Ability to work flexible schedules, including mornings, evenings, weekends, and holidays.
• Must meet all applicable requirements for serving alcoholic beverages.

Nice To Haves

• Previous restaurant or hospitality experience preferred.

Responsibilities

• Greet guests promptly and professionally and establish a welcoming dining experience.
• Know food menus, beverages, daily specials, ingredients, preparation methods, and accompaniments; communicate allergen and dietary information according to established procedures.
• Explain menu items and recommend offerings based on guest preferences; suggest additional items when appropriate.
• Take accurate food and beverage orders and enter them correctly into the POS system, following seat numbering and course sequencing procedures.
• Communicate special requests and modifications accurately to culinary and bar teams.
• Monitor course timing and quality, communicate delays or concerns, and check guest satisfaction after delivery; take immediate action when service recovery is needed.
• Maintain tables, refill beverages, anticipate guest needs, and deliver and present food and beverages according to service standards.
• Process guest checks, room charges, card and cash payments, discounts, and other transactions accurately; follow procedures for complimentary items, voids, discounts, and adjustments.
• Complete assigned opening, running, and closing side work; keep service stations clean and stocked; assist with resetting tables and preparing the restaurant for subsequent guests.
• Maintain proper sanitation and food-handling practices.
• Participate in pre-shift meetings and stay informed about VIPs, groups, special events, unavailable items, menu changes, and daily operational information.
• Communicate guest concerns promptly and assist with service recovery within the colleague's authority.
• Support fellow servers and Food & Beverage colleagues during high-volume periods.
• Maintain professional appearance and uniform standards and protect guest privacy and confidential resort information.
• Perform other reasonable Food & Beverage duties as assigned based on operational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed