Server Between the Trees Full Time

Grand Bohemian Lodge Greenville • Greenville, SC

7d • Onsite

About The Position

The Restaurant Server at Between the Trees is responsible for providing guests with high-quality, attentive, courteous, and efficient service. The role includes receiving and delivering food and beverage orders, collecting payment, and ensuring overall guest satisfaction. Servers are expected to maintain a friendly, service-oriented demeanor while supporting efficient restaurant and hotel operations.

Requirements

• High school diploma or equivalent; hotel or related-field experience is preferred.
• Must be able to communicate effectively verbally and in writing with employees and guests at all levels.
• Must be able to listen to, understand, and clarify concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to understand and apply complex information and data from various sources.
• Must be able to maintain confidentiality of information.
• Must be able to stand throughout the entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food and beverages.
• Must be able to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours are sometimes required.
• Must maintain regular attendance in compliance with hotel standards and scheduling requirements.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
• Understand the organization of the restaurants, lounges, and Room Service, and the functions of each job position.
• Maintain thorough knowledge of menus and current specials.
• Serve guests’ food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus tables by removing soiled dishes after each course.
• Use the P.O.S. system and perform cashiering functions, including closing checks and preparing end-of-shift paperwork.
• Complete opening and closing procedures and assigned side-work according to established checklists.
• Keep tables and side stands stocked, tidy, and clean.
• Keep beverages at least three-quarters full.
• Break down trays of soiled dishes and linen in the dishroom according to established standards.
• Answer the telephone according to standards.
• Upsell food, beverages, and promotional items to guests.
• Know the locations of fire extinguishers and how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Attend required hotel meetings and training.
• Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Identify problem areas and assist in implementing solutions; anticipate, prevent, identify, and resolve problems as necessary.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest and operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED