Full Time Banquet Server- The Wigwam

Pyramid Global Hospitality•Litchfield Park, AZ

7d•Onsite

About The Position

Pyramid Global Hospitality is hiring a Banquet Server at The Wigwam, a Four Diamond resort in Litchfield Park, Arizona. The role supports banquet and event functions by preparing rooms and break stations, serving food and beverages, attending to guests, and cleaning and restoring event spaces after functions. The server also helps maintain organized, clean work areas and storerooms and assists event and restaurant colleagues as needed. The position calls for a service-oriented person who can work under pressure in a fast-paced environment, communicate well, and help create exceptional guest experiences. Candidates should have food-service experience, preferably in banquet service, and knowledge of alcoholic beverages. The posting describes the position as full time in its title.

Requirements

2–4 years of food-service experience, preferably in banquet service.
Experience in a 4-star or 5-star venue with synchronized service.
Knowledge of wine, beer, cocktails, and spirits.
Ability to work under pressure in a fast-paced environment.
Passion for creating an exceptional experience for guests.
Excellent communication skills.

Responsibilities

Set up banquet functions by draping tables, arranging silverware, folding napkins, preparing drinks, and placing centerpieces.
Pick up food from the back hall, carry trays to function locations, serve food, and clear food from tables.
Break down banquet rooms by bussing tables, putting away dirty linens and centerpieces, and vacuuming.
Clean the back hall and organize storerooms.
Set up morning or afternoon break stations with coffee, tea, snacks, and beverages.
Assist with event-room setup according to meal period and table needs.
Prepare food and beverage items, including condiments and coffee, and ensure workstations are stocked.
Serve food and beverages to guests and transport dishes, glasses, silverware, and other items to the kitchen.
Clean and sanitize tables, counters, and seats after guests finish.
Explain menu preparation, cooking methods, and ingredients to guests.
Consider guests' special requests and dietary issues.
Provide general property information and offer guests a warm welcome and farewell.
Interact professionally with staff and provide necessary information to other departments.
Perform a final quality check on food and beverage items before serving.
Monitor assigned tables for guest satisfaction, quality, and additional service needs.
Address guest issues promptly and with concern.
Assist other event and restaurant staff as needed.
Remain aware of safety issues, including broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons.