ROCKET CITY SERVER/FOOD RUNNER

Inn of the Mountain Gods Resort and Casino•Alamogordo, NM

About The Position

The Server/Food Runner provides table service and assists with delivering food from the kitchen to guests efficiently and accurately. The role includes guiding guests through the dining experience, taking and entering food and beverage orders, running food, responding to guest needs, and keeping service areas clean and organized. The team member follows health, safety, and sanitation guidelines and helps maintain smooth service, including resetting tables during busy periods. The position requires a welcoming, professional, positive, and collaborative approach. The team member is expected to demonstrate the organization’s hospitality and performance standards, communicate effectively with guests and colleagues, take ownership of guest concerns, support other team members, and help protect and maintain resort property. Duties may change at management’s discretion, and other duties may be assigned.

Requirements

High school diploma or GED, or six months to one year of job-related experience and/or training.
Must be able to obtain a liquor server license.
Excellent communication and teamwork skills.
Ability to stay calm and positive under pressure.
Ability to lift trays and stand or walk for extended periods.
Must be able to stand for several hours and occasionally lift or move up to 50 pounds.
Ability to use handheld communications devices.
Ability to meet the organization’s values and standards, including accountability, productivity, acceptance, communication, hospitality, enthusiasm, respect, and collaboration.

Responsibilities

Greet guests warmly and guide them through the dining experience.
Accurately take food and beverage orders and enter them into the POS system.
Deliver food from the kitchen to tables with attention to detail and timing.
Communicate clearly with back-of-house and front-of-house teams.
Respond promptly to guest requests, issues, and questions; take ownership of guest problems until resolved.
Maintain cleanliness and organization of tables, service areas, and food runner stations.
Follow health, safety, and sanitation guidelines.
Help reset tables and support a smooth flow of service during busy periods.
Provide guests with directions or venue information and report guest complaints and compliments to a supervisor or manager.
Report conditions where resort grounds or equipment do not meet standards.
Support team and departmental success, help other team members, and contribute ideas to improve performance and guest satisfaction.
Protect and preserve resort property; keep areas, equipment, and furnishings neat, clean, and in good repair.
Meet appearance and attendance standards and inform a supervisor of future absences as far in advance as possible.
Perform other duties as assigned.