Server/Bartender Full Time

Sonesta Emeryville, CA•Emeryville, CA

15d

About The Position

The Restaurant Server is responsible for contributing to the hotel’s mission and success by meeting performance objectives in its food service venues. The role sets up, serves, and breaks down assigned food and beverage areas while maintaining quality, consistency, and service standards. The Server takes and delivers guest food and drink orders, handles cash and credit card transactions, safeguards cash and guest information, coordinates with other shifts and departments, and fulfills guest requests. The role also services the shoppe and the pour and follows applicable laws and standards for alcoholic beverage service. The posting also describes Cafe Attendant duties for breakfast and evening social venues. This work includes setting up, serving, and breaking down food and beverage areas, preparing or transporting food and supplies, monitoring and replenishing items, preparing salads, sandwiches, and soups for sale in the shoppe, welcoming guests, maintaining food storage and inventory security, cleaning work and buffet areas, checking equipment, reporting hazards and maintenance needs, and assisting with hotel meeting-room food and beverage service. All duties are to be performed in accordance with Sonesta service standards and applicable health, safety, sanitation, and alcohol-service requirements. Other duties may be assigned.

Requirements

High school diploma or equivalent required.
Ability to speak, read, and write fluent English; required for the Cafe Attendant duties, while other languages are beneficial.
Professional verbal and written communication skills.
Must obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Able to frequently stand, bend, climb, kneel, and move about the facility.
Server duties may require carrying, lifting, or pulling items weighing up to 50 pounds; Cafe Attendant duties may require up to 75 pounds.
Frequently handle objects and equipment; stand for extended periods of time.
Cafe Attendant duties require regular use of commercial cleaning chemicals.
Must be available to work mornings, evenings, weekends, and holidays for Server duties; Cafe Attendant duties require mornings, weekends, and holidays.

Nice To Haves

One year of previous hotel experience or retail customer service experience preferred.
Previous hotel-industry background preferred.
Ability to speak languages in addition to English is beneficial.
Mathematical skills, including basic math, budgeting, and percentages, preferred.
Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
Previous food and beverage experience preferred.
Basic reading, writing, and mathematical abilities preferred.

Responsibilities

Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
Take guest food and drink orders and deliver ordered items.
Process cash and credit card transactions accurately, including posting charges, completing reports, preparing deposits, and counting and securing an assigned bank.
Maintain the security of cash, card transactions, and guest information.
Coordinate with other shifts and departmental management to promote teamwork and quality service.
Service the shoppe and the pour, and follow local laws regarding alcoholic beverage sales.
Fulfill guest special requests and ensure proper delivery of guest services.
Prepare or transport food and beverage items, supplies, equipment, and materials to and from restaurant areas.
Monitor and replenish food, beverages, plates, utensils, napkins, condiments, and other supplies.
Follow preparation and presentation standards, including standards for taste, appearance, texture, serving temperature, portions, and garnishing.
Prepare salads, sandwiches, and soups for sale in the shoppe.
Welcome guests and respond to requests promptly and professionally; refer serious matters to management.
Follow procedures for securing and storing food, beverages, inventory, and equipment and minimizing waste.
Maintain clean, neat, and organized work and buffet areas, clean and clear tables, and empty trash receptacles.
Check equipment and machinery and report unsafe or malfunctioning equipment, hazards, and maintenance or repair needs to supervisors.
Assist with meeting-room setup and breakdown, and serve, maintain, and clean food and beverage service for hotel meetings.
Comply with applicable health, safety, sanitation, cleanliness, brand, hotel, and alcohol-service requirements.
Perform other duties as assigned.