Server/Bartender Full Time
About The Position
The Restaurant Server is responsible for contributing to the hotel’s overall success by meeting performance objectives for its food service venues. The role includes setting up, serving, and breaking down assigned food and beverage areas while maintaining quality, consistency, and service standards. The server takes and delivers guest food and drink orders, processes cash and credit card transactions, safeguards cash and guest information, and supports teamwork through communication with other shifts and hotel management. The position also involves servicing the hotel shoppe and pour, fulfilling guest requests, and complying with applicable alcohol, health, and safety laws. The posting also describes Food and Beverage Attendant duties supporting breakfast and evening social venues. These include preparing and transporting food and beverage items, replenishing supplies, preparing shoppe items, welcoming guests, maintaining food quality and presentation standards, securing inventory and equipment, cleaning and organizing work areas, reporting equipment or safety issues, assisting with meeting-room setup and breakdown, and providing food and beverage service for hotel meetings. The position requires frequent standing, bending, climbing, kneeling, and moving about the facility, as well as handling equipment and carrying, lifting, or pulling items weighing up to 50 pounds for server duties and up to 75 pounds for attendant duties. The role requires morning, evening, weekend, and holiday availability. ServSafe certification is required; TIPS certification may be required. The listed pay is $24.67 per hour.
Requirements
- High school diploma or equivalent required.
- Ability to speak, read, and write fluent English; required for the attendant duties and specified as a role qualification.
- Professional verbal and written communication skills.
- Ability to perform basic mathematical tasks; budgeting and percentages are preferred.
- ServSafe certification is required.
- TIPS certification may be required.
- Frequently stand, bend, climb, kneel, and move about the facility.
- Carry, lift, or pull items weighing up to 50 pounds for server duties and up to 75 pounds for attendant duties.
- Frequently handle objects and equipment and stand for extended periods.
- Regularly use commercial cleaning chemicals for attendant duties.
- Work mornings, evenings, weekends, and holidays; attendant duties specifically state mornings, weekends, and holidays.
Nice To Haves
- One year of previous hotel experience or retail customer service experience.
- Previous hotel-industry background.
- Previous food and beverage experience.
- Knowledge of other languages.
- Basic reading, writing, and mathematical abilities.
- Problem-solving, reasoning, motivating, organizational, and training abilities.
Responsibilities
- Deliver Sonesta Service in guest and client interactions according to Sonesta G.U.E.S.T. standards.
- Take guest food and drink orders and deliver the ordered items.
- Accurately process cash and credit card transactions, complete required reports, prepare deposits, and count and secure the assigned bank.
- Maintain the security of cash, credit card transactions, and guest information.
- Promote teamwork and quality service through communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour, ensuring guests receive the hotel’s offered service and products.
- Follow local laws governing alcoholic beverage sales and comply with applicable health, safety, and alcohol-service requirements.
- Fulfill guest special requests and provide appropriate guest services.
- Prepare and transport food and beverage items and associated supplies, equipment, and materials to and from restaurant areas.
- Monitor and replenish food, beverage, serviceware, and condiment supplies.
- Follow preparation methods and standards for timing, quality, presentation, taste, appearance, texture, temperature, portions, and garnishing.
- Prepare salads, sandwiches, and soups for sale in the shoppe.
- Welcome guests proactively and respond to requests promptly and professionally; refer serious matters to management.
- Follow procedures for securing and storing food, beverages, inventory, and equipment and minimizing waste.
- Maintain clean, neat, and organized work, buffet, and service areas; empty trash and clean and clear tables as needed.
- Check equipment and machinery and report unsafe or malfunctioning equipment, safety hazards, and maintenance needs to supervisors.
- Assist with setting up and breaking down meeting rooms and provide, maintain, and clean food and beverage service for hotel meetings.
- Meet applicable health, sanitation, cleanliness, safety, brand, and hotel standards.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account with company match.
- 401(k) retirement plan with company match.
- Paid vacation and sick time.
- Paid parental leave.
- Company-paid life insurance.
- Company-paid short-term and long-term disability.
- Hospital indemnity, critical illness, and accident insurance.
- Educational assistance.
- Sonesta hotel discounts.
- Additional perks and employee discounts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
