Server/Bartender

Hilton New Orleans Airport•Kenner, LA

About The Position

The Server/Bartender serves food and beverages, including taking and delivering orders, in a friendly, courteous, helpful, timely, and professional manner to promote a high level of guest satisfaction. The role includes maintaining the service station, communicating orders to the kitchen through the Point of Sale system, delivering accurate orders, checking on guests, and processing checks according to hotel procedures. The employee must follow applicable state, federal, and corporate regulations when serving alcoholic beverages. Supportive duties may include cleaning, clearing and resetting tables, restocking, handling telephone and room-service orders, responding to special requests, greeting and seating guests, and attending required meetings.

Requirements

Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Knowledge of appropriate table settings, serviceware, and menu items.
English reading, writing, and speaking skills sufficient to understand menus and promotions, record orders, and communicate with guests.
Ability to remember, recite, and promote menu items.
Ability to continuously carry trays weighing up to 40 pounds through a crowded room during a shift.
Ability to operate beverage and toast equipment.
Ability to operate a keyboard and learn Point of Sale procedures for checking and closing orders.
Must obtain a Louisiana Responsible Vendor Permit.

Nice To Haves

High school graduate or equivalent.
Six months to one year of previous serving experience.
Prior hospitality experience.

Responsibilities

Check the service station before, during, and after shifts for proper setup and cleanliness.
Greet guests courteously and explain specials and restaurant promotions.
Record guest orders, repeat them to confirm accuracy, and enter them into the Point of Sale system.
Retrieve completed orders from the kitchen, verify accuracy, and deliver them with appropriate condiments.
Follow liquor regulations concerning service to minors and intoxicated guests.
Replenish beverages and check guest satisfaction.
Promote and serve desserts and specialty coffees upon request.
Confirm guest satisfaction, present checks, and process them according to hotel procedures.
Perform assigned cleaning tasks using standard hotel cleaning products and follow health standards.
Assist bus staff with clearing and resetting tables.
Complete assigned sidework, including replenishing condiments and restocking side stations.
Answer telephones, take room-service orders, handle special guest requests, and greet and seat guests according to Hilton guidelines as needed.
Attend required meetings.