Server Assistant - LORO Domain

Uchi Restaurants•Austin, TX

About The Position

Hai Hospitality and LORO, an Asian Smokehouse + Bar, are hiring a Service Assistant / Server Assistant. This Front of House role supports a high level of service by monitoring the dining room, expo line, and bar. Server Assistants primarily run food, clean and reset tables, and assist with other service needs. They learn the menu, specials, and cuisine, and receive peer-led training about beer, wine, and cocktails. Fully trained Server Assistants may have the opportunity to move into a Bartender position, with increased responsibilities and expected wages. This is a full-time role requiring weekend availability. The posting indicates that Server Assistants make about $600–$800 in tips per week. Hai Hospitality is a multi-concept restaurant group based in Austin, Texas, with concepts including Uchi, Uchiko, Uchiba, and Loro. The company describes its focus as hospitality and giving back, and says employees take pride in their work ethic, craft, and creativity. Hai Hospitality is an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations may be made for qualified individuals with disabilities to perform essential functions.

Requirements

Effectively communicate with guests, coworkers, and leadership.
Detect and identify safety issues and comply with safety guidelines and standards.
Lift and carry trays, dishes, equipment, and goods weighing up to 50 pounds; stock inventory and perform restocking duties.
Stand and walk for extended periods.
Bend, stoop, and reach to access various areas and items.
Work in a fast-paced, high-pressure environment.
Work in a variety of temperatures, both hot and cold.
Lift, push, or pull objects such as tables and chairs to reconfigure seating arrangements.
Use kitchen equipment safely and efficiently, including ovens, grills, and knives.
Move quickly and efficiently to respond to customer needs.
Work in close proximity to coworkers in a crowded kitchen or serving area.
Tolerate exposure to potential allergens and food odors.
Maintain a professional and hygienic appearance, including proper uniform and personal grooming.
Weekend availability is required.

Responsibilities

Become familiar with the menu, current specials, and cuisine.
Learn about beer, wine, and cocktails through peer-led beverage training.
Remain present and active on the floor and assist with running side work.
Bus and reset tables, polish glassware, and stock supplies.
Assist bartenders with all aspects of service to enhance the guest experience.
Deliver food to guests and explain each dish.
Receive, organize, and deliver curbside orders to guests waiting outside.
Maintain a neat and organized workspace, including proper storage of supplies and cleaning of surfaces.
Comply with safety guidelines and standards.