Server Assistant - Loro Kirby

LORO•Houston, TX

About The Position

Hai Hospitality and LORO, Asian Smokehouse + Bar, are hiring a Server Assistant, also referred to as a Service Assistant. This Front of House role supports a high level of service by monitoring the dining room, expo line, and bar. Server Assistants primarily run food, clean and reset tables, and help maintain service areas. Fully trained Server Assistants may have the opportunity to move into a Bartender position, with increased responsibility and expected wages. The role includes learning the menu, specials, cuisine, beer, wine, and cocktails through peer-led training; assisting with floor side work and bartender service; delivering and explaining dishes to guests; and organizing and delivering curbside orders. Employees must be able to work safely and efficiently in a fast-paced restaurant environment, maintain a professional and hygienic appearance, and meet the physical demands of restaurant service. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions. Hai Hospitality is a multi-concept restaurant group based in Austin, Texas, with concepts including Uchi, Uchiko, Uchiba, and Loro. The company describes its culture as focused on hospitality, giving back, work ethic, craft, creativity, and creating an inclusive environment. Hai Hospitality is an equal opportunity employer.

Requirements

Effectively communicate with guests and other employees.
Detect and identify safety issues and comply with safety guidelines and standards.
Lift and carry trays, dishes, equipment, and goods up to 50 pounds; stock inventory and perform restocking duties.
Stand and walk for extended periods.
Bend, stoop, and reach to access various areas and items.
Work in a fast-paced, high-pressure environment.
Work in a variety of temperatures, both hot and cold.
Lift, push, or pull objects such as tables and chairs to reconfigure seating arrangements.
Use kitchen equipment safely and efficiently, such as ovens, grills, and knives.
Maintain a neat and organized workspace, including proper storage of supplies and cleaning of surfaces.
Move quickly and efficiently to respond to customer needs.
Work in close proximity to coworkers in a crowded kitchen or serving area.
Tolerate exposure to potential allergens and food odors.
Maintain a professional and hygienic appearance, including proper uniform and personal grooming.
Understand directives and communicate effectively with leadership and coworkers.

Responsibilities

Learn the menu, current specials, and cuisine.
Learn about beer, wine, and cocktails through peer-led beverage training.
Remain present and active on the floor and assist with running side work.
Bus and reset tables, polish glassware, and stock supplies.
Assist bartenders with all aspects of service to enhance the guest experience.
Deliver food to guests and explain each dish.
Receive, organize, and deliver curbside orders to guests waiting outside.
Monitor the dining room, expo line, and bar to help maintain a high level of service.
Detect and identify safety issues and comply with safety guidelines and standards.
Maintain an organized workspace, including proper storage of supplies and cleaning of surfaces.
Communicate effectively with guests, leadership, and coworkers.