Onda Server Assistant
About The Position
The Server Assistant supports poolside food and beverage service by keeping service areas clean and organized and helping deliver food promptly and accurately. The role supports Servers and Bartenders through food running, bussing, table and cabana resets, stocking, and other service tasks in a dynamic outdoor environment. It requires urgency, attention to detail, and professionalism, including comfort working in heat, sun, humidity, on wet surfaces, and in rain. The position is described as a developmental role for advancement into Server or Bartender positions. The Server Assistant reports to the Restaurant General Manager and works closely with Bartenders, Server Assistants, Culinary, Pool Operations, and Restaurant Management. Guest and member interaction is limited and professional while supporting service operations.
Requirements
- Basic knowledge of food and beverage service standards and guest relations.
- Working knowledge of menu items, cocktails, and poolside offerings.
- Ability to communicate clearly in English to explain menu items and record orders.
- Ability to multitask and remain organized in a fast-paced outdoor environment.
- Ability to transport trays weighing up to 40 lbs. through poolside service areas.
- Ability to maintain professionalism while working in outdoor conditions.
- High school diploma or equivalent preferred.
- Six months of prior experience as a Server Assistant, Food Runner, Busser, or similar support role preferred.
- Must obtain and maintain any required licenses or certifications, as applicable.
- Physical requirements include lifting up to 50 lbs., frequent lifting and carrying of objects weighing up to 25 lbs., and significant walking or standing; reaching, handling, feeling, talking, hearing, and seeing are also required.
Nice To Haves
- Resort or outdoor service experience.
- CPR and/or First Aid certification.
Responsibilities
- Deliver food from the kitchen or service stations to poolside tables, cabanas, and loungers; verify order accuracy, presentation, and completeness, and deliver items promptly and safely.
- Communicate with Servers, Bartenders, and Culinary teams about timing, refires, and special requests, and coordinate food delivery with Servers to support service pacing.
- Clear used bento boxes, glassware, and service items; pre-bus tables as needed; and reset tables, loungers, and cabana service areas according to service standards.
- Transport soiled dishes, glassware, and utensils safely to designated dishwashing areas.
- Maintain cleanliness and organization of poolside service areas, server alleys, and support stations.
- Stock and replenish napkins, condiments, utensils, trays, service ware, ice bins, water stations, and other assigned support items.
- Assist Servers and Bartenders with service needs to support uninterrupted service.
- Work efficiently in outdoor conditions and remain aware of pool traffic and guest movement to support safe service.
- Adapt to changing guest volume and service flow and help maintain a clean, safe, and organized pool environment.
- Perform assigned opening, running, and closing side work related to bussing and food running.
- Complete general cleaning tasks using approved cleaning products and respond promptly to spills or unexpected service needs.
- Attend required meetings and trainings.
- Perform additional duties as assigned to support pool and food and beverage operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
