Server Assistant

BHC•Clinton Township, MI

33d•Onsite

About The Position

The Server Assistant at Sorelle oversees table maintenance, helps maintain the flow of service, and assists servers in the dining room. The role includes clearing and resetting tables, water and bread service, monitoring guest satisfaction, and assisting the kitchen with the service process. The Server Assistant is expected to be pleasant, conscientious, and professional, with knowledge of food and alcoholic beverage selections, clear communication, and the ability to work effectively as part of a team to provide quality service. The position performs applicable side work, participates in pre-shift meetings, learns menu items, welcomes guests, responds to questions, and communicates with servers about guest needs. Other duties include bussing and setting tables, stocking stations, serving water, preparing coffee and tea, maintaining dining-room cleanliness, organizing linen, and polishing china, glassware, and silverware. The role must maintain a clean and safe environment and comply with applicable health, safety, and labor regulations. Most work tasks are performed indoors in a temperature-controlled restaurant, though the employee may need to work in freezers at -10°F and kitchens at +110°F for an hour or more. The job requires standing and moving for at least eight hours, working in limited spaces and around simultaneous activities, lifting up to 30 pounds, and pushing or pulling carts and equipment weighing up to 250 pounds. Other physical activities include bending, squatting, stooping, stretching, climbing, walking, sitting, and repetitive motions, as well as communicating continuously with guests and colleagues.

Requirements

Minimum 1–2 years of fine dining service experience.
Knowledge of service, food, and beverage, including fine-dining service procedures and functions.
Cleanliness, organization, and ability to work well as part of a team.
Must meet the minimum age to serve alcohol.
High school education or equivalent.
Strong dedication to learning and motivation to progress in a fine-dining environment.
Excellent basic math skills and ability to operate a cash-register POS system and Microsoft-based computer systems.
Ability to stand and exert well-paced mobility for at least eight hours.
Ability to work in limited space and maneuver between simultaneous functions.
Ability to lift up to 30 pounds and push or pull carts and equipment weighing up to 250 pounds regularly.
Ability to perform the physical activities and use the equipment required for the job.

Nice To Haves

Food and wine knowledge.

Responsibilities

Understand and perform job duties according to Sorelle and the restaurant’s Service, Food, Beverage, and Wine manuals.
Perform all side work applicable to the assigned station.
Participate in pre-shift meetings and learn new menu items.
Welcome guests and provide responsive, professional, and gracious service.
Answer guest questions about the menu, food items, wine list, and other inquiries.
Communicate with servers about guests’ wants and needs.
Bus and set tables.
Stock stations and organize linen.
Perform bread service and serve and refill water.
Prepare and serve coffee and tea.
Maintain dining-room cleanliness and polish china, glassware, and silverware.
Maintain a clean and safe dining room and service stations.
Comply with applicable federal, state, county, and municipal health, safety, and labor regulations.