Server Assistant - LORO Austin

Loro Restaurant Group•Austin, TX

About The Position

Hai Hospitality and LORO, Asian Smokehouse + Bar, are hiring a Server Assistant, also referred to as a Service Assistant. This Front of House role supports a high level of service by monitoring the dining room, expo line, and bar. Server Assistants serve as primary food runners and help clean and reset tables. Fully trained Server Assistants may have the opportunity to move into a Bartender position, with increased responsibility and expected wages. The role includes learning the menu, specials, and cuisine, as well as beer, wine, and cocktails through peer-led beverage training. Server Assistants assist with running side work, table service, stocking, glassware, bartender support, food delivery and explanations, and curbside orders. Hai Hospitality is an Austin-based, multi-concept restaurant group whose concepts include Uchi, Uchiko, Uchiba, and Loro. The company emphasizes hospitality, giving back, employee craft and creativity, and an inclusive workplace. Hai Hospitality is an equal opportunity employer.

Requirements

Effectively communicate with guests and other employees.
Detect and identify safety issues and comply with safety guidelines and standards.
Lift and carry trays, dishes, equipment, and goods up to 50 pounds; stock inventory and perform restocking duties.
Stand and walk for extended periods.
Bend, stoop, and reach to access various areas and items.
Work in a fast-paced, high-pressure environment.
Work in a variety of temperatures, both hot and cold.
Lift, push, or pull objects such as tables and chairs to reconfigure seating arrangements.
Use kitchen equipment safely and efficiently, such as ovens, grills, and knives.
Move quickly and efficiently to respond to customer needs.
Work in close proximity to coworkers in a crowded kitchen or serving area.
Tolerate exposure to potential allergens and food odors.
Maintain a professional and hygienic appearance, including proper uniform and personal grooming.
Understand directives and communicate effectively with leadership and coworkers.

Responsibilities

Learn the menu, current specials, and cuisine.
Learn about beer, wine, and cocktails through peer-led beverage training.
Stay present and active on the floor and assist with running side work.
Bus and reset tables, polish glassware, and stock supplies.
Assist bartenders with all aspects of service to enhance the guest experience.
Deliver food to guests and explain each dish.
Receive, organize, and deliver curbside orders to guests waiting outside.
Maintain a neat and organized workspace, including proper storage of supplies and cleaning of surfaces.
Follow safety guidelines and standards and identify safety issues.
Communicate effectively with guests, leadership, and coworkers.