Server Assistant

ClubCorp • Franklin, TN

18d

About The Position

The Server Assistant supports the front-of-house team with food and beverage service to help provide members and guests with a smooth, efficient dining experience. The role involves setting up and cleaning dining areas, restocking supplies, assisting with service tasks, and helping maintain high service standards and operational efficiency. Server Assistants contribute to a welcoming atmosphere and may support special events and large parties.

Employees are expected to assist others and take on additional tasks assigned by management. They must follow company, club, and department policies and safety practices, maintain professionalism, pursue personal and professional growth, attend daily briefings, and wear a clean, neat uniform that meets club standards. Attendance follows the weekly schedule, and additional hours may be required, including weekends and holidays.

Requirements

• Ability to follow instructions and communicate well with team members.
• Effective communication skills, including speaking and hearing, with sufficient visual acuity.
• Ability to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold as required.
• Ability to occasionally lift, carry, push, and pull up to 100 lbs.

Nice To Haves

• High school diploma or equivalent.
• Previous experience in Food and Beverage service.
• Current Food Handler and Alcohol Server Certifications as required by state and city regulations.
• Completion of Invited’s F&B Service Training program.
• Excellent communication skills with the ability to speak clearly and effectively.

Responsibilities

• Assist with delivering food and beverages to members and guests promptly.
• Maintain cleanliness and organization in the dining area, including setting up tables and restocking supplies.
• Learn basic information about the à la carte menu and daily specials to support service and answer simple questions.
• Greet members and guests, provide basic assistance, and help create a welcoming environment.
• Collaborate with team members and provide support as needed to ensure a smooth dining experience.
• Assist with member and guest requests and complaints, escalating issues to Servers or management when necessary.
• Complete side work, including cleaning, organizing, and stocking work areas.
• Follow safety and cleanliness guidelines and maintain areas in accordance with Club policies.
• Perform additional duties as assigned, including supporting special events and large parties.
• Assist others and take on additional tasks as assigned by management.
• Follow company, club, and department policies, procedures, and instructions.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, comply with safety guidelines, and encourage others to do the same.
• Take initiative in personal and professional growth and maintain required role-related certifications.
• Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
• Attend daily briefings and participate in required activities.
• Wear a clean, neat uniform that meets club standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed