Server Assistant

Valor Hospitality Partners • Cincinnati, OH

19d

About The Position

The Server Assistant supports an enjoyable restaurant dining experience by providing prompt, courteous food and beverage service. The role includes cleaning and setting tables, maintaining a clean bussing station and restaurant service areas, restocking, and assisting with the organization of dishes, glasses, and silverware. The assistant answers customer questions about menu items and daily specials, responds to inquiries in person and by phone, and attends in-person pre-meal and departmental meetings. The position requires a clean, professional appearance and a friendly, courteous demeanor.

Requirements

• High school education or equivalent experience.
• Three to six months of experience in a food and beverage service environment or establishment.
• Vision sufficient to read detailed guest checks, computer printouts, and written instructions, and to observe the restaurant in dim lighting.
• Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Ability to communicate information about hotel services to management, staff, and guests.
• Ability to lift, push, and carry 20–40 pounds.
• Ability to stand continuously for long periods.
• Ability to lift, pull, push, bend, and move items to support the hotel and its outlets.

Responsibilities

• Clean and set tables promptly, remove finished courses, organize dirty dishes, glasses, and silverware, and keep the bussing station clean and sanitary.
• Complete restocking and cleaning duties as instructed.
• Memorize menu items, recipes, and daily specials to answer customer questions and make recommendations.
• Maintain cleanliness in the restaurant, wait station, and kitchen service area in accordance with health board requirements.
• Attend in-person pre-meal and departmental meetings to improve communication and learn about products, service, and the facility.
• Respond to customer inquiries and comments in person and by phone, providing timely and knowledgeable information.
• Maintain a clean and professional appearance.
• Maintain a friendly, cheerful, and courteous demeanor, using tact and understanding when handling customer service problems, including stressful or emotional situations.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

• Competitive salary
• Daily pay
• Team member hotel discount program
• Uniforms provided for most positions
• Health, dental, vision, and life insurance, plus other supplemental options
• Paid PTO
• 401(k) with employer match
• Food and beverage discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED