Server Assistant

The Alfond Inn • Winter Park, FL

10d

About The Position

The Server Assistant supports dining service by safely and efficiently providing excellent, proactive customer service. The role helps guests have a positive dining experience by anticipating their needs, responding to requests, and supporting the service team with meal-running preparations, order handling, and stocking. The position pays $14.00 per hour plus tips.

Prior customer service experience is preferred. A high school diploma or equivalent work experience is preferred but not required. Olympia Hospitality describes its workplace as supportive and collaborative and lists benefits that include health coverage, dental and vision insurance, FSA and HSA options, a 401(k) plan with discretionary yearly match, selected insurance coverage, PTO, paid holidays, employee assistance and recovery support, earned wage access, and hotel travel discounts. Additional benefits may depend on the property location.

Requirements

• Provide high-level customer service.
• Communicate effectively with guests and team members.
• Follow instructions and learn quickly.
• Pay attention to detail and maintain composure under pressure.
• Demonstrate very good phone skills.

Nice To Haves

• Prior customer service experience.
• High school diploma or equivalent work experience; preferred but not required.

Responsibilities

• Assist in preparing the expo line and carry-out supplies for service.
• Fill condiment containers, ice, and other items needed for meal running.
• Know the menu, prices, food and beverage composition, daily specials, and proper plating procedures.
• Upsell or suggestively sell food and beverages by describing items appealingly when necessary.
• Provide courteous guest service and respond to guest requests.
• Use the POS to enter orders when necessary.
• Repeat orders to confirm them and clarify doubts, allergies, or guest concerns before sending orders to the kitchen.
• Close guest checks using the appropriate form of payment and keep them in a safe place until the end of the shift.
• Stock daily supplies, including condiments, plates, glassware, silverware, trays, napkins, flowers, printer paper, check presenters, and pens.
• Clean and stock refrigerators with juices, sodas, waters, and milk.

Benefits

• Employer contribution of up to 80% toward individual health plans.
• Affordable dental and vision insurance.
• Flexible spending account (FSA) and health savings account (HSA) options.
• 401(k) plan with discretionary yearly match.
• Paid group term life insurance for select positions.
• Short-term disability with 50% shared cost.
• Option to purchase additional employee-paid life insurance.
• PTO plan.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network and recovery-friendly workplace.
• Hotel travel discounts.
• Additional benefits may be available depending on property-specific location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED