Server Assistant

Hornblower • Boston, MA

10d • Onsite

About The Position

The Server Assistant supports servers by promptly delivering and removing food and beverage items while providing hospitable, cordial service to guests and coworkers. The role includes maintaining clean, safe common areas and service stations, assisting with dining room setup and breakdown, and helping guests with information about menus, service, entertainment, cruise routes, and points of interest. The position is performed primarily aboard a Coast Guard-inspected passenger vessel and requires working safely while docked or underway, including in varying weather and sea conditions.

Requirements

• High school diploma or equivalent.
• Meet minimum state age requirements.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, attention to detail, and ability to meet deadlines.
• Handle multiple tasks or projects at one time.
• Establish and maintain effective working relationships as required by job responsibilities.
• Listen effectively, assess situations, identify relevant issues, and suggest solutions.
• Working knowledge of computer skills, including proficiency with Microsoft Office Suites.
• Effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Work for extended periods without sitting and stand and walk frequently throughout a shift.
• Lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
• Navigate stairs, ladders, narrow passageways, and confined spaces onboard vessels.
• Work safely aboard a moving vessel in varying weather and sea conditions, maintaining balance and stability while underway.
• Bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required.
• Respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
• Work safely in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.
• Visually inspect service areas, food presentation, cleanliness, and safety conditions.
• Communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
• Successfully complete vessel-specific safety and emergency training.
• Be available to work nights, evenings, weekends, major holidays, and extended shifts as operational needs require.

Nice To Haves

• Previous restaurant experience preferred.

Responsibilities

• Provide exceptional hospitality to guests.
• Remove used and unneeded dishes and glassware from guests’ tables and take them to the galley.
• Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning.
• Maintain the cleanliness and safety of common areas and service stations.
• Set up and break down the dining room and service stations as prescribed.
• Provide guests with information about menu descriptions, order of service, entertainment options, cruise route, and points of interest.
• Assist with warmly and efficiently greeting and seating arriving guests.
• Perform additional job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED