Server Assistant

Hotel Equities Group, LLC•Harrisburg, SD

44d•Onsite

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Server Assistant for the Hilton in Harrisburg, PA. This role involves setting and clearing restaurant tables, stocking service stations, and assisting food servers with table service to ensure total guest satisfaction. The position requires performing essential job functions with or without reasonable accommodation, including quickly clearing dirty table settings, resetting tables, stocking server stations, assisting with food and beverage service, and transporting dirty tableware to the dishwashing area. Employees may be required to work varying schedules to reflect the business needs of the hotel. Additional duties include performing general cleaning tasks, folding napkins, performing assigned side work, and other duties as requested such as cleaning spills, answering telephones, taking room service orders, handling special guest requests, maintaining buffets, greeting and seating guests, and ensuring guest satisfaction according to Hilton guidelines. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Knowledge of the appropriate table settings and serviceware.
Ability to understand and communicate English to comprehend and respond to basic guest requests.
Ability to grasp, lift and/or carry, or otherwise, transport up to 50 lbs. through a crowded room.
Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs.

Nice To Haves

High school diploma or equivalent preferred.
Bussing experience preferred.

Responsibilities

Quickly clear dirty table settings and prepare table for resetting.
Promptly and consistently reset all serviceware as prescribed.
Assist in the stocking of server stations.
Assist server with food & beverage service to ensure guest satisfaction.
Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
Fold napkins for all meal periods throughout the day to maintain an adequate supply.
Perform all assigned side work to include replenishing condiments and restocking sidestands in assistance to the food servers.
Perform other duties as requested, such as cleaning unexpected spills, answering telephones and taking room service orders, handling special guest requests, helping to maintain and or organize buffet, greeting and seating guests and ensuring guest satisfaction according to Hilton guidelines.