Server Assistant

Mainsail Lodging & Development • Fort Myers, FL

24d

About The Position

Server Assistants are responsible for ensuring exceptional guest service consistent with the service standards of Luminary Hotel & Co. and Mainsail Lodging & Development. The role supports service at Oxbow Bar & Grill by following its service steps, assisting guests courteously, maintaining table and dining-area readiness, and supporting food delivery and other service needs. Employees may be moved from their accustomed shift as business demands, since the hotel operates seven days a week, 24 hours a day. A hospitable service atmosphere must be projected at all times.

Requirements

• High school diploma or higher.
• Previous hospitality experience.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to use technology such as tablets and iPads.
• Ability to lift 20 pounds or more.
• Ability to sit or stand for extended periods.
• Ability to communicate clearly.
• Corrected vision to the normal range.
• Ability to work long hours as needed.
• Ability to navigate steps to an upstairs event space and upstairs deck.
• Ability to make sound judgments quickly.
• Ability to work on multiple tasks and make appropriate progress toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities within the office, hotel, and community.
• Ability to maintain the highest degree of confidentiality.
• Ability to work effectively in stressful, high-pressure situations.
• Ability to handle workplace challenges by anticipating, preventing, identifying, and solving problems as necessary.
• Ability to accommodate shift changes as business demands.

Responsibilities

• Learn and follow Oxbow Bar & Grill steps of service and guest-interaction standards.
• Serve guests efficiently and courteously according to proper service steps.
• Set tables, serve food orders, and remove used plateware and utensils.
• Run food when applicable, including carrying plates that may be warm or hot.
• Handle assigned station responsibilities and notify a manager or supervisor ahead of time when circumstances could affect the guest experience.
• Polish glassware and utensils, and organize clean and soiled linen.
• Perform other duties requested by management to serve guests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED