Server Assistant

Double Tree by Hilton and Haley & Bear•Concord, NH

21d•Onsite

About The Position

The Server Assistant is a key support for our food servers to deliver exceptional dining experiences to our guests. The Server Assistant will deliver food orders quickly and accurately from the kitchen to our guests. The Server Assistant will be responsible for clearing and resetting tables and ensuring customer satisfaction throughout the dining experience.

Requirements

Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customers’ experience by presenting creative solutions and innovative ideas.
Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Work “product or service” is free of errors and exceeds customer expectations.
No high school diploma required; one month of related hospitality experience and/or training.
Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly, and with confidence using appropriate pauses, emphasis, and punctuation.
Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide all units of measure (money, weight, volume, etc.).
Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral, or diagram form. Ability to professionally deal with problems in standardized situations.
Valid NH driver’s license and a favorable driving record to operate company vehicle.

Nice To Haves

Non-slip shoes are recommended

Responsibilities

Demonstrate professional and courteous behavior at all times through knowledge of the company culture, organizational structure, and general philosophy
Monitor food quality and presentation while delivering orders.
Handle guest requests and relay messages to the appropriate team members.
Check in with the food server and replenish supplies as requested
Assist Food servers by running food and bussing tables
Manage the physical maintenance of the kitchen and service areas
Ability to work well with a diverse group of people
Participate in ongoing education and training
Attend team/department meetings
Other duties as assigned