Server Assistant

MPM Macon • Fort Myers, FL

21d

About The Position

Server Assistants are responsible for ensuring exceptional guest service consistent with the service standards of Luminary Hotel & Co. and Mainsail Lodging & Development. The role supports service at Oxbow Bar & Grill by following its steps of service, attending to guest interactions, setting tables, serving food, clearing used plateware and utensils, and running food when applicable. The position also includes maintaining service stations and polishing and organizing glassware, utensils, and linen. Employees may be asked to perform other duties by management.

Requirements

• High school diploma or higher.
• Previous hospitality experience.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to use technology such as tablets and iPads.
• Ability to lift 20 pounds or more.
• Ability to sit or stand for extended periods.
• Ability to communicate clearly.
• Corrected vision to the normal range.
• Ability to work long hours as needed.
• Ability to navigate steps to the upstairs event space and upstairs deck.
• Ability to make sound judgments quickly and progress multiple tasks toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities within the office, hotel, and community.
• Ability to maintain the highest degree of confidentiality.
• Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace challenges.
• Availability to work shifts as business demands may require; the hotel operates seven days a week, 24 hours a day.

Responsibilities

• Follow Oxbow Bar & Grill steps of service and standards for guest interaction.
• Serve guests efficiently and courteously while following proper service steps.
• Set tables, serve food orders, and remove used plateware and utensils.
• Run food when applicable and carry plates that may be warm or hot.
• Handle the assigned station and notify a manager or supervisor ahead of time when needed to protect the guest experience.
• Polish glassware and utensils, and organize clean and soiled linen.
• Perform other duties as requested by management to serve guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED