Senior Yardi Specialist - Dallas, TX

Dominium•Dallas, TX

2d•Onsite

About The Position

The Senior Yardi Specialist is a key member of Dominium’s Information Technology team, providing Yardi Voyager support and training to employees across the company’s properties. The role prioritizes support requests, develops training curriculum, meets defined service level agreements, and works to maintain user satisfaction. As a subject matter expert on Yardi Voyager and related integrations, the specialist works cross-functionally with Property Management, Accounting, Compliance, and IT teams. The position administers and maintains applications in the Yardi Suite, including Voyager, Site Manager, and RightSource. It provides system administration, user access and security management, documentation, help desk support, and training for on-site property employees and home office staff. The role also supports software upgrades, integrations, year-end operations, data integrity projects, and new module implementations. Travel to properties and conferences may be needed. Dominium is an affordable housing development and management company operating in approximately 20 states with more than 1,300 employees. The company describes its purpose as providing quality, affordable housing that builds enduring value for residents, employees, communities, and financial partners.

Requirements

Five years of hands-on experience administering and supporting Yardi Voyager in a multifamily residential housing environment; version 7S is preferred.
Proficiency in Yardi Voyager system administration, including user security, system configuration, report writing, and workflow management.
Experience with Yardi Voyager integrations, such as bank integrations, electronic payments, utility billing, or vendor portals.
Proficiency in Microsoft Office 365, including Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
Familiarity with learning management systems such as Yardi Aspire, Absorb, or similar platforms.
Experience with IT help desk ticketing systems such as Jira, ServiceNow, or Zendesk.
Understanding of multifamily property management processes, including leasing, rent collection, accounts payable and receivable, work orders, and affordable housing compliance.
Excellent verbal and written communication skills, including the ability to explain complex technical concepts to non-technical audiences.
Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.
Analytical and problem-solving mindset, with a track record of diagnosing Yardi system issues and implementing effective resolutions.

Nice To Haves

Bachelor’s degree in Property Management, Information Technology, or a related field; equivalent combinations of education and experience are considered.
Experience with other Yardi products, such as RentCafe, PAYscan/PaymentPlus, Yardi Maintenance, Yardi Affordable Housing (HUD/RD/LIHTC), Yardi Aspire, or Yardi Elevate.
Basic understanding of SQL queries for data research or reporting.

Responsibilities

Administer and maintain Yardi Suite applications, including Voyager, Site Manager, and RightSource, and manage system configuration and updates.
Serve as the primary point of contact for Yardi Voyager support, prioritize support requests, and improve help desk solutions and workflows.
Create and maintain IT support topics, FAQs, how-to guides, and other internal knowledge base materials.
Supervise the Yardi Training program, including new employee onboarding and ongoing training for property and home office employees.
Design and deliver training modules, e-learning courses, and instructor-led classes using a blended learning approach.
Write and maintain user documentation, including the Online Voyager Manual in the OPPM and training manuals; assist other departments with procedure documentation.
Administer Yardi user access, security roles, and license management, including provisioning and deprovisioning users in accordance with company policies and SOX/audit requirements.
Coordinate Yardi software upgrades and patches, review release notes, determine upgrade timing, conduct sandbox regression testing, and identify training needs before go-live.
Collaborate with Yardi Client Services, IT, and business stakeholders to troubleshoot issues, submit support tickets, and manage resolutions within SLA commitments.
Support year-end operations, including CRP processing, 1099 preparation, budget loading, and data integrity projects such as ledger cleanup and property acquisition or disposition migrations.
Attend software training courses, webinars, and industry conferences to maintain and deepen Yardi platform knowledge.
Travel to properties and conferences as needed.
Support special projects, including new module implementations, system integrations, and process improvement initiatives.
Perform other duties as assigned.