Senior Workplace Experience Manager

Visa•Austin, TX

8d•$134,800 - $216,100•Hybrid

About The Position

The Senior Workplace Experience Manager plays a critical role in shaping and delivering a modern, human-centric workplace experience for employees. This role focuses on deep employee empathy, experience measurement, insight generation, and cross-functional partnership to improve productivity, satisfaction, and engagement across the enterprise. Aligned to the Workplace Experience mission, this role translates employee behaviors, sentiments, and feedback into actionable insights and recommendations that drive continuous improvement of tools, services, and ways of working. The role balances strategy and execution, operating with a strong data and experience lens while influencing partners across DES and the broader organization. This role also serves as a key business enabler for the adoption of AI‑powered workplace experiences. The Senior Workplace Experience Manager helps demonstrate, translate, and operationalize Generative AI capabilities in ways that are practical, responsible, and human‑centered—empowering employees to confidently integrate AI into their daily work to improve productivity, decision‑making, and ways of working.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Experience in employee experience, customer experience, service design, research, analytics, or related fields.
Ability to synthesize complex data into actionable insights and executive-ready recommendations.
Experience designing or operationalizing experience metrics and feedback loops.
Strong stakeholder management and influence skills.
Excellent written and verbal communication skills, including storytelling with data and employee voice.
Comfortable operating in ambiguity and driving outcomes in evolving environments.
Experience in enterprise technology, digital workplace, or employee enablement environments.
Familiarity with M365, collaboration tools, or digital productivity platforms.
Background in service management, experience design, change management, or continuous improvement.
Experience supporting large, global, or hybrid workforces.
Experience exploring, piloting, or enabling AI‑driven or Generative AI solutions within a digital workplace or employee experience context.
Ability to demonstrate and empower employees and stakeholders to effectively use Generative AI tools through practical use cases, storytelling, and change enablement.

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
7–10 years of relevant work experience with a Bachelor’s degree, or At least 2 years of work experience with an advanced degree (e.g., Master’s, MBA, JD, MD), or 0 years of work experience with a PhD degree

Responsibilities

Drive initiatives that improve the total employee experience by balancing usefulness, usability, and design across workplace tools and services.
Advocate for human-centric, inclusive, and fit-for-purpose solutions that empower employees to do their best work.
Contribute to the evolution of a Workplace Experience framework that enables partners to design better employee solutions.
Partner with vendor, technology and business teams to incorporate AI‑enabled and Generative AI capabilities into workplace tools and services, ensuring solutions are intuitive, inclusive, and aligned to real employee needs.
Lead and execute continuous employee research efforts, including surveys, direct engagement, sentiment analysis, and experience metrics.
Analyze qualitative and quantitative data to detect trends, uncover root causes, and identify unmet employee needs.
Translate insights into clear, structured narratives and recommendations for senior stakeholders.
Define, implement, and integrate experience metrics (e.g., satisfaction, sentiment, NPS, pain points) into existing operations.
Partner with service owners to embed experience data into continual service improvement and transformation efforts.
Track outcomes and value realization tied to employee productivity, satisfaction, and engagement improvements.
Partner closely with DES teams, technology owners, and business stakeholders to drive holistic experience improvements.
Act as a trusted advisor, influencing without authority and aligning diverse teams around shared experience outcomes.
Support innovation by encouraging curiosity, experimentation, and inclusive thinking across initiatives.