Workplace Experience Manager

Pallet•San Francisco, CA

13h•$80,000 - $130,000•Onsite

About The Position

Pallet is seeking a Workplace Experience Manager to oversee the physical and cultural aspects of both their San Francisco and New York offices. This role is crucial for ensuring the seamless operation of the office spaces, creating a welcoming environment for employees and visitors, and fostering team cohesion through events and offsites. It's a hands-on position that requires attention to operational details and a strong focus on people. The role will initially be based in the San Francisco headquarters, with significant involvement in office expansions in both cities. The manager will also remotely oversee the New York office, managing vendors, logistics, and the search for a new office space until a local hire is made.

Requirements

3+ years in workplace experience, office management, facilities, events, or operations, preferably in a fast-growing startup or multi-office environment.
Experience supporting an office move, build-out, or expansion is a strong plus.
Excellent organization and project management skills, with the ability to manage vendors, timelines, and budgets.
A hospitality mindset with a genuine enjoyment for making people feel welcome and cared for.
Comfort managing a remote site and coordinating logistics from a distance.
Strong communication skills and ability to partner cross-functionally with People, IT, Recruiting, and leadership.
Hands-on, proactive, and resourceful approach to identifying and addressing needs.
Willingness to work in the office 5 days a week in SF, with occasional travel to NYC.

Nice To Haves

Familiarity with meeting room/desk booking and visitor management tools.
Experience negotiating commercial leases or working with real estate brokers.
A network of reliable vendors and event partners in SF and/or NYC.

Responsibilities

Lead day-to-day operations of the SF headquarters and manage the move into a new, larger space, including layout, build-out coordination, and setup.
Remotely manage the NYC office, assist in sourcing and securing a larger space, and partner with leadership and external brokers/vendors.
Oversee desk setup and workspace readiness for new hires in both offices, coordinating with IT and People Ops.
Manage vendor relationships (WiFi/internet, janitorial, security, building management), including contracts, SLAs, and escalations.
Ensure both offices are stocked, clean, functional, and aligned with the company brand, proactively addressing issues.
Source, order, and manage office snacks, beverages, and supplies within budget.
Plan and execute company events, celebrations, and team offsites from start to finish.
Foster culture and connection across both cities through creative initiatives.
Set up, configure, and manage meeting room and conference room hosting software for efficient booking and AV.
Act as the welcoming point of contact for candidates and visitors, ensuring a positive experience in collaboration with Recruiting and the Executive Assistant.