Workplace Experience Manager

Stripe•New York City, NY

2d•Onsite

About The Position

The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company. The Workplace Experience team comprises hospitality-focused professionals who partner with the business to shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations. This geographically dispersed team oversees facilities management, daily operations, and local workplace programs, including events and onsites.

Requirements

8+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices
Strong demonstrated ability in facilities management, vendor, and budget management
Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects
Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team
Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making
Outstanding written and verbal communication skills

Nice To Haves

Proficiency in Google Suite, Slack and Jira
A clear willingness to take a hands-on approach and dive into the details
Demonstrated ability to influence cross-functional partners and translate enterprise strategy into effective local execution.
Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions
The ability to thrive in a fast-paced workplace with rapidly changing priorities
An innovative mindset with the ability to drive exceptional workplace services and operational improvements

Responsibilities

Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping and receiving, events support, and employee health and safety.
Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent.
Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement.
Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams.
Develop a strong rapport with locally assigned Stripes.
Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations.
Proactively anticipate business needs by understanding both local context and company priorities.
Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards.
Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement.
Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets, and events of the NYC office.
Work closely with the local site leadership team to activate the office by creating engagement, connection, and an inclusive environment.
Craft relevant communications and documentation regarding Workplace policies and programs for Stripes.
Ensure consistent execution of global workplace programs, standards, and policies at your site, as developed by our Food, Space Planning, and Programs teams, adapting implementation to local operational requirements while maintaining alignment with enterprise objectives.
Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise.