Workplace Experience Manager

Cushman & Wakefield•El Segundo, CA

2d•$89,250 - $105,000•Onsite

About The Position

Presence by Cushman & Wakefield is seeking an Experience Presence Manager to lead dynamic, customized events and programming at a vibrant multi-building campus in El Segundo, California. Presence is Cushman & Wakefield’s tenant experience platform—designed to support property teams and building communities with consistent, personalized experiences through on-site activations, engaging events, amenity management, and building app support. This team is made up of on-site Experience Presence Managers and Coordinators and a centralized platform team to support operational excellence, training, and data management. The Experience Presence Manager will be the face of hospitality on-site, curating memorable moments for tenants, guests, and visitors across the campus, lounge, and conference center. In this role, the manager will partner with the platform team to create and deliver high-impact experiences that foster community, enhance tenant well-being, and boost engagement. Key responsibilities include program planning and execution, budget management, tenant communications, including digital newsletters, marketing strategies and content, driving social media, and monitoring program performance. This role serves as a key liaison between the property management team and tenants, ensuring a seamless, elevated experience across all touchpoints. This role reports to the Property Manager with a dotted line into the centralized Presence platform team.

Requirements

Experience in event planning and execution
Budget management skills
Tenant communication and marketing strategy experience
Social media management skills
Experience with tenant engagement technology applications
Ability to leverage various engagement tools
Experience collaborating with a centralized platform team
Experience in hospitality training
Vendor relationship management skills
Experience in coordinating and managing amenities, conferencing, or collaborative spaces
Ability to track KPIs

Nice To Haves

Experience as an Experience Coordinator

Responsibilities

Responsible for the tenant communications strategy and execution
Responsible for leasing tour experience, welcome gifts, and onboarding
Responsible for management of lounge & conference center amenities
Responsible for the creation / content and the distribution of the tenant newsletter
Responsible for monitoring social media and optimizing online engagement
Responsible for maintaining content on the tenant engagement technology application and driving value and engagement through meaningful content
Responsible for leveraging all available tools to drive engagement (e.g., signage, monitors, digital boards, building app, newsletters)
Responsible for engaging and collaborating with the centralized Presence by Cushman & Wakeﬁeld platform
Responsible for implementation and continuous reinforcement of hospitality training for on-site team and security staff
Responsible for maintaining appropriate vendor relationships required for event and programming execution onsite
Curate and deliver tailored strategic programming to activate asset spaces and drive tenant engagement, wellness, and connection across the campus.
Responsible for creation and management of ongoing calendar of events at the property.
Oversight and support of reservations and bookings of amenities, conferencing, or collaborative space.
Assist property manager on creating annual tenant engagement budget, schedule, and KPI tracking.
Is consistently available as a point of contact for tenants and visitors to communicate with and problem solve as necessary
Performs other related duties as required or requested.