Senior Workers Compensation Claims Adjuster - Iowa

Gallagher•Rolling Meadows, IL

104d•Remote

About The Position

Gallagher Bassett is hiring an experienced workers compensation claims adjuster to investigate, evaluate, manage, and resolve complex claims, including full-indemnity desk and litigated claims. The role requires workers compensation jurisdictional experience in Illinois and Iowa and active adjuster licenses for the states handled, or reciprocal licenses. It is eligible for fully remote work. The adjuster will analyze claims exposure, determine appropriate courses of action, and resolve claims in accordance with client and corporate policies, procedures, industry practices, and statutory, regulatory, and ethical requirements. The role involves extensive communication with parties involved in the claims process, providing empathetic customer service to claimants, and timely, efficient documentation of claim activity. The position also partners with clients to provide solutions and improve claims management. Gallagher describes its workplace as collaborative and people-first, with competitive compensation, comprehensive benefits, career development and ongoing learning, and accessible leadership.

Requirements

High school diploma.
Minimum of 5 years of related claims experience; the overview specifies 3–5+ years adjusting a full-indemnity desk plus litigation.
Workers compensation jurisdictional experience in Illinois and Iowa.
Appropriate active adjuster license and/or certification in all states in which claims are handled, including reciprocal licenses where applicable.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.

Nice To Haves

Bachelor's degree.

Responsibilities

Investigate, evaluate, and resolve complex workers compensation claims.
Analyze claims exposure, make informed decisions, plan appropriate courses of action, and resolve claims.
Communicate extensively with parties involved in the claims process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies, procedures, industry practices, statutory and regulatory requirements, and ethical standards.
Document and communicate claim activity in a timely and efficient manner.
Partner with clients to deliver solutions and enhance the claims management process.
Think critically, solve problems, and plan and prioritize tasks to serve clients and claimants effectively.