Senior Workers Compensation Claims Adjuster - WI/IA
About The Position
At Gallagher Bassett, the Senior Workers Compensation Claims Adjuster helps clients and claimants navigate complex workers compensation claims. The role investigates, evaluates, and resolves complex claims using analytical judgment, while communicating with the parties involved and providing empathetic customer service on behalf of clients. The adjuster works in partnership with clients to develop solutions and improve claims management processes, and handles claims in accordance with client and corporate policies, statutory and regulatory requirements, and ethical standards. The position is eligible for fully remote work and specifies Iowa jurisdictional experience and an active Iowa adjuster license.
Requirements
- High school diploma.
- At least 5 years of related claims experience.
- Appropriate licenses and/or certifications in all states where claims are handled; the role specifies an active Iowa adjuster license.
- Knowledge of accepted industry standards and practices.
- Computer experience with related claims and business software.
- Workers compensation claims background and Iowa jurisdictional experience.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Analyze claims exposure, determine appropriate courses of action, and resolve claims.
- Communicate extensively with parties involved in the claim process to support effective communication and resolution.
- Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
- Handle claims consistently with client and corporate policies, procedures, standard methodologies, and statutory, regulatory, and ethical requirements.
- Document and communicate claim activity accurately and promptly to support claim outcomes.
- Investigate, evaluate, and resolve complex workers compensation claims.
- Partner with clients to deliver solutions and enhance claims management processes.
- Think critically, solve problems, and plan and prioritize work to serve clients and claimants effectively.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- Collaborative, people-first culture with accessible leadership.
- Opportunity to do meaningful work with global reach and local impact.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
