Senior Vice President of Customer Experience
About The Position
The Senior Vice President of Customer Experience shapes how businesses connect with the Denver Metro Chamber of Commerce across its brands. This executive role drives business development and customer experience in support of Colorado businesses and communities, building lasting partnerships and sustainable revenue. Reporting to the President & CEO, the SVP helps shape organizational strategy as a member of the executive leadership team, serves as a trusted partner to Trustees and connects customer engagement with Chamber priorities and the Denver Metro Chamber Leadership Foundation’s work. The position leads revenue growth across brands and channels, oversees the customer journey from initial engagement through renewal, and uses feedback, Salesforce and AI tools to improve service. It guides the VP of Marketing, Communications & Events in coordinating experiences, messaging and sponsor commitments; partners on Leadership Foundation strategy, board communications, fundraising and budget performance; and represents the Chamber with boards and the community. The SVP develops customer-facing teams through coaching, clear priorities, accountability and data-informed improvement. The Chamber’s stated vision is Economic Empowerment for Every Coloradan. Its values are Leadership, Collaboration, Empowerment, Service and Impact. Responsibilities may evolve as organizational needs change, and team members are encouraged to contribute beyond the boundaries of their job descriptions.
Requirements
- 10+ years of progressive leadership in sales, customer experience, marketing, events or a related field.
- Success leading revenue-generating teams and initiatives.
- Experience building high-value customer, donor or key account relationships and negotiating complex agreements.
- Executive presence, confident public speaking, and experience partnering with boards and senior executives.
- Fundraising and budget management experience.
- Experience leading across functions and using data to guide decisions.
Nice To Haves
- Experience in a membership organization, nonprofit or chamber environment.
- Familiarity with Salesforce or a similar CRM.
- Fundraising and budget management experience in a foundation or nonprofit is described as ideal.
Responsibilities
- Lead revenue growth across Chamber brands and channels through membership sales, sponsorships and customer development.
- Build relationships with Trustees and key customers as their executive point of contact, and bring their perspectives into Chamber decisions.
- Shape the customer experience from first engagement through renewal, using feedback, Salesforce and AI tools to improve service.
- Guide the VP of Marketing, Communications & Events in delivering coordinated experiences, consistent messaging and sponsor commitments.
- Partner on Leadership Foundation strategy, board communications, fundraising and budget performance to support its programs and events.
- Help set strategy, lead major campaigns, negotiate complex agreements and represent the Chamber with boards and the community.
- Develop customer-facing teams through coaching, clear priorities and accountability, using data to improve results.
Benefits
- Comprehensive benefits package.
- Medical, dental and vision coverage.
- Retirement savings plan with an employer match.
- Employer-paid life and disability insurance.
- Paid time off, holidays, floating holiday and volunteer leave.
- Access to paid family and medical leave through Colorado FAMLI.
- Tax-advantaged health and dependent care accounts.
- Confidential employee assistance and wellness resources.
- Transportation benefits.
- Optional supplemental insurance, legal services and identity theft protection.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
